2025 Capital Markets, Business & Client Services, Summer Investigations Officer (4 Months)

Business and Client Services (BCS) is a premier partner in providing business and client services that facilitate and enable the growth of our Capital Markets Businesses. BCS is a core operational component of Capital Markets that supports the sales and trading functions of our business and supports our clients' experience.

The Investigations Officer is a key contact for Capital Market Clients, all Correspondent Banks and RBCFG Units. The co-op/intern is responsible for providing exceptional customer care through the resolution of investigations and compensation claims raised as a result of settlements rising from trading, trade finance and other commercial/retail activities. Through ongoing training initiatives and continuous self- development, the co-op/intern will work with an effort to operate in an efficient / effective cross-functional team to ensure timely resolution of investigations, loss prevention and risk mitigation.

What will you do?

The responsibilities may vary but could include:

• Responsible for managing an investigation/compensation queue under prescribed guidelines, ensuring departmental goals are met; applies solid knowledge of Treasury/Retail Operations, its procedures, methods and systems to effectively investigate and resolve all designated items.

• Responsible for ensuring established caseload benchmarks are maintained through individual and team efforts without compromise to the quality/effectiveness of the work.

• Applies knowledge of payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day-to-day handling of cases.

• Support the process of creating, updating and maintaining desk procedures.

• Deliver high quality, timely and error-free service to clients and service partners.

• Display a strong commitment to teamwork; open two-way communication and good staff morale.

What do you need to succeed?

Must-have

• University degree or College Diploma or any equivalent combination of qualifications and/or experience

• Co-op/Inernship experience in investigations or in a banking operations/trading activity role.

• Highly developed communication skills, strong leadership, organizational, decision making/problem solving skills, analytical/conceptual skills

• Strong ability to exercise a high degree of judgement and negotiation

• Knowledge of RBFG applications (e.g. BESS, EGL)

• Strong understanding of banking and capital markets practices and activities

Nice-to-have:

• Knowledge of Treasury/Retail Operations, its procedures, systems (primarily Rimms, Rats, StorQM, Intellimatch, Intellitracs, Branch procedures RFX)

• Solid knowledge of international banking procedures and policies, industry standards and best working practices.

• Knowledge and understanding of Nostro Standing orders and audit/SOX requirements

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment