Customer Experience Representative for Dalhousie University

Job Description

Are you ready to serve the students of Dalhousie? Aramark Canada is seeking energetic, positive, outgoing individuals to join our team as Customer Experience Representative. Reporting to the Director of Sustainability and Engagement, the Customer Experience Representative is responsible for ensuring the customer experience at Dalhousie food service always slays!

As a leader in the Food Service Industry, Aramark is committed to the growth and development of our employees, they are our Service Stars! Through education incentives, regular performance appraisals, and opportunities across 19 countries, your career can soar to new heights with Aramark!

*Please note that only those applicants with good vibes will be considered

Job Responsibilities

• Responsible for ensuring hospitality Service Excellence program, Aramark's framework for outstanding guest and employee experience is followed in location
• Creates a positive professional relationship with guests
• Provides coaching to other employees to ensure that the best possible guest experience through the delivery of Aramark's Service Excellence is provided
• In partnership with the marketing team and operations manager, addresses guest feedback to ensure service standards are not only met but exceeded
• Acts as Aramark's on- site cheerleader for hospitality focused service excellence.
• Regularly attends employee huddle meetings promoting Service Excellence and hospitality culture that build engagement and morale
• Works with the management team to plan, facilitate, and implement frequent guest and client engagement activities.
• Creates and establishes best practices within the location
• Ensures all materials to guests, employees and client are hospitality focused
• Additional duties may be assigned

Qualifications

• Post secondary education in hospitality considered an asset
• Ability to remain active and engaged for extended periods of time.
• Ability to perform tasks that may require sustained physical activity.
• Ability to speak multiple languages considered an asset
• Highly motivated self-starter
• Passionate about engaging guests
• Excellent communication skills
• Experience in customer service role considered an asset
• Valid WHMIS, Food Safe Advanced Certification, First Aid Certification considered an asset.
• Must be able to work effectively and efficiently, supervised and unsupervised
• Must be able to lift, push, pull min. 35 lbs

Aramark Canada offers medical and dental benefits, complimentary uniforms and shoes, employee meal plan, 50% reimbursement on education programs and courses, scholarship opportunities for dependents of employees and more!

Aramark Canada Ltd. is an equal opportunity employer. Accommodations for those who require them will be made available upon request.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.