Customer Service Representative, Pddp
Req ID: 200289
Location: Central Zone, Centennial Building - QEII
Department: SCO Provincial Drug Distribution Program
Type of Employment: Permanent Hourly FT (100%) x 1
NSGEU Admin Professionals Position
Posting Closing Date: 14-Apr-25
Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We're on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.
Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with a Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out www.novascotia.com to see why more people from across the globe are moving here.
About the Opportunity
As the first point of contact, the PDDP Customer Service Representative (CSR) must be professional and supportive in all communications and work closely with all team members and management to deliver the best possible service in a timely manner. This job incorporates a number of duties including being the front-line communication between end users, procurement & supply chain teams. Performing all clerical duties as assigned in support of ordering supplies and inventory control. Providing great customer service by responding to any urgent requests or general inquiries. Identifying customer issues and opportunities to improve the supply chain experience.
About You
We would love to hear from you if you have the following:
- Grade 12 or equivalent
- Willingness to participate in ongoing education programs
- Generate orders for stock and specially handled products requested by customers, including faxed and emailed orders from EHS and Nursing Care Facilities.
- Submit drop shipments orders to vendors.
- Enters emergency orders.
- Answers phone for the office and takes care of incoming faxes.
- Prioritize email, sending to appropriate person at PDDP.
- Familiar with Warehouse Management Systems.
- Working knowledge and proficiency with a variety of computer software and programs
- Demonstrated planning, organizational, priority setting skills and attention to detail
More About You
- Ability to work in a self-directed environment and also effectively within an interdisciplinary team
- Excellent interpersonal, oral and written communication skills as well as leadership skills
- Working knowledge of the SAP computer system is preferred
- Previous experience in a central stores/purchasing environment preferred
- Knowledge of inventory control preferred
- Demonstrated working knowledge of and current relevant experience with Microsoft Office
- Demonstrated understanding of the role of Materials Management Service in the delivery of patient care and understanding of how errors may affect medical treatment and cause financial loss
- PLEASE NOTE: This position requires considerable standing, moving, bending, kneeling, and lifting of heavy and awkward objects
- Competencies in other languages an asset, French preferred
Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.
Hours
- Permanent full-time position; 70 hours biweekly
Compensation and Benefits
$23.35 - $25.39 Hourly
Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.
Once You've Applied
Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.
This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units, or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.