First Nations, Inuit, and Métis Customer Care Advisor Opportunities - Remote in Nova Scotia

Requisition ID: 211615

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Posted pursuant to Scotiabank's Special Program under the Employment Equity Act and Canadian Human Rights Act.

While you must be an Indigenous person in order to submit your resume, participation is completely voluntary. Please use the definition below to make sure you're eligible and open to self-identifying as Indigenous person:

Indigenous peoples include status, non-status First Nation, Métis and Inuit people. Only those Indigenous peoples who come from Canada should identify themselves as belonging to this designated group. Other Indigenous peoples, such as those from Mexico, Central and South America, Australia or elsewhere, should identify themselves as members of a visible minority group.

For additional information and resources please visit our Indigenous Talent Program page:

https://www.scotiabank.com/careers/en/careers/communities/aboriginal-talent.html

Indigenous Talent Program | Scotiabank Canada

Our Indigenous Hiring Program has been designed to grow our partnerships with Indigenous communities across Canada. Learn more about this talent program.

Looking for remote? We have the job for you! We want you to join our team and have the ability to work the way you want! Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Who we are:

The Scotiabank Customer Contact Centre team is at the heart of our operations. Our Canadian Banking Contact Centres (CBCCs) are based out of six locations in Canada, Mexico, Colombia, and Dominican Republic.

Our key guiding purpose, For Every Future, articulates why we do what we do. Our all-inclusive culture empowers our employees to make decisions that are best suited for their careers.

Together, we make a difference by harnessing the limitless potential that diversity offers.

At CBCC, you'll have the opportunity to build a unique career with an inclusive, award-winning workplace that delivers superior customer experiences. You'll be part of a team that is leading the future of banking.

From day one on the job, you'll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as employee banking privileges, wellness programs, and employee discount programs.

You will be welcomed into our Scotiabank family and have access to a large and growing Indigenous community, where you will be able to connect, share, and learn with our Indigenous team members and their allies. We also uplift voices that value intersectionality and have a variety of Employee Resource Groups to fit your lifestyle and background.

In the first phase of the role, support is our main priority. Our training team will guide you through a designated 11 weeks of training where we encourage curiosity to ask questions as part of your learning journey.

• For three weeks, you will join a small team of new team members and develop your banking knowledge with the aid of a pre-assigned coach
• You will be learning one product at a time maximizing your opportunity to be as comfortable with our products as possible.
• The next phase of your journey will involve a blend of building supportive relationships with your new manager and team while also finding the space to develop at your own pace.
• You will be reporting into an Indigenous Peoples Manager

What you will be doing:

• Use the knowledge of our products and services to lead interactions with our Canadian Banking customers to offer them valuable advice.
• Take Inbound phone calls, from our customer and branches, to provide useful information and ensure customers are satisfied with our products and services.
• Excel at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
• Respond to complaints and walking customers through basic troubleshooting or set up processes.

What you bring and what you will learn:

• You self-identify as Indigenous (First Nations, Inuit and Métis peoples of Canada).
• You must meet the requirements of a "Remote Applicant." You must reside within the province of Nova Scotia. For business continuity purposes, it is required that you are located within one hour of a Scotiabank branch.
• You're passionate about customer service and have experience in customer-focused roles
• Your self-directed, performance-oriented approach will allow you to resolve immediate customer enquiries.
• Your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience.
• You know your way around a computer and can easily multitask between numerous internal platforms, while dealing directly with your customers.
• You have a high school diploma (or a recognized equivalent)
• You're comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.

What we can offer you:

• The opportunity to join our diverse and inclusive organization and connect with other First Nations, Inuit, Métis Scotiabankers and their allies when joining our Indigenous Employee Resource Group.
• $10,000 annually dedicated to your well-being.
• Traditional Indigenous Practices Leave
• Indigenous Employee Mentoring Program
• An organization committed to making a difference in our communities- for you
• A rewarding career path with diverse opportunities for professional development
• A competitive compensation and benefits package
• Internal training to support your growth and enhance your skills
• Employee banking fees privileges
• Pre-assigned allotted personal days to help with personal and cultural commitments
• An extensive suite of customizable health and dental benefits from your first day
• Opportunities for long term savings (employee share program, RRSPs, pension)
• Access to thousands of internal learning courses
• Global Tuition Program

Our Awards

• Best Workplaces in Canada 2024
• Canada's Best Diversity Employer 2024
• Canada's Top Employers For Young People 2024
• Most Trusted Executive Team 2024
• Best Workplaces in Financial Services and Insurance 2024

Hiring & Training Details:

• Our Customer Contact Centre is located at 5201 Duke Street, Scotia Square - Upper Mall, Halifax, NS, B3J 1N9
• Position Start Date: 13th January 2025
• Position Status: Full-time (37.5 hours)
  

Training & Work Shift Details:

Must be available to attend training for a total for 11 weeks.

Work Schedules & Shifts:

We are seeking flexibility from candidates, as work schedules can be anytime from 8:00 am - 8:00 pm, Monday to Saturday.

Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training.

Location(s): Canada : Nova Scotia : Halifax || Canada : Nova Scotia : Antigonish || Canada : Nova Scotia : Sydney || Canada : Nova Scotia : Wolfville || Canada : Nova Scotia : Yarmouth

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.