Manager, Legal Support Services

We are currently hiring a Manager, Legal Support Services to support our Halifax Office.

• Provide direct leadership to the Legal Support Team and Office Services Team;
• Responsible for overseeing the daily operations of the Legal Support Team and Office Services Team, including the allocation of resources, workload/workflow management, quality and completion of work;
• In collaboration with the Director of People & Culture, oversee the administration of various personnel-related changes including recruiting, on-boarding of new hires, departures, scheduling, leaves of absence, vacation requests and overtime requests;
• Provide on going coaching, mentoring, and support to the Legal Support Team and Office Services Team;
• Responsible for the Performance Management process, acting as a liaison between staff and lawyers on performance issues;
• Development and maintenance of in-house training programs that support the skills development of the Legal Support Team and Office Services Team;
• Conduct annual performance reviews that support the Firm's values and strategic goals;
• Manage and make recommendations regarding staffing levels, ensuring high levels of client service and support are provided while striving for efficiency and innovation in each practice area;
• Other related duties as required.

• Five plus years of experience in legal support services.
• Leadership experience demonstrating coaching, mentoring, and above-average relationship management skills in a dynamic, complex, and nuanced legal services or professional services environment.
• Previous experience developing and delivering training content in a legal services environment.
• Strong communication skills, both written and oral, that demonstrate tact and professionalism and foster trust among all stakeholders.
• Skilled in utilizing the MS Office suite of tools and law firm-specific productivity tools that produce the highest quality work product.
• A strong focus on client service.
• An ability to embrace new projects and enjoy working independently or as part of a team.