Manager, Service Experience
November 29 2024
Expected expiry date: December 6 2024
Industries
Education, Training
Categories Customer service,
Halifax, NS • Full time
Position Details
Position Information
| Position Title | Manager, Service Experience |
|---|---|
| Department/Unit | Registrar's Office |
| Location | Halifax, Nova Scotia, Canada |
| Posting Number | S353-24 |
| Employee Group | DPMG |
| Position Type | Term |
| Duration of Contract (if applicable) | 18 months |
| Employment Type | Full Time |
| Full-time Equivalency (FTE) | 1.0 |
| Salary | $68,105 - $91, 237 per annum |
| Classification | ADM-06 |
| Provisional Statement | This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role. |
| About Dalhousie University | Dalhousie University is Atlantic Canada's leading research-intensive university and a driver of the region's intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018. |
| Job Summary | The Registrar's Office (RO) is a large, multi-site operation involved in the entire academic experience of Dalhousie students, from recruitment and admissions through to convocation and beyond. Reporting to the Associate Registrar and Director of Academic Regulations and Services, the incumbent is responsible for managing and creating a highly effective customer service culture within the team that focuses on creating a positive experience for prospective and current students, parents, guidance counselors, faculty, and staff, while also meeting critical operational milestones. |
| Key Responsibilities |
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| Note | Due to operational requirements, the successful applicant is required to work in-person on campus. |
| Required Qualifications |
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| Assets |
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| Job Competencies | The successful candidate is expected to demonstrate proficiency in Dalhousie's core and leadership competencies (https://www.dal.ca/dept/leaders.html), in particular: - Respect & Inclusion - Communication - Thinking and Acting Strategically - Accountability for Performance & Results - Change & Innovation |
| Additional Information | Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program. |
| Application Consideration | Applications from current university employees and external candidates are assessed concurrently. Current university employees will be given special consideration. We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources. |
| Diversity Statement | Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi'kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visit www.dal.ca/hiringfordiversity |
Posting Detail Information
| Number of Vacancies | 1 |
|---|---|
| Open Date | 11/29/2024 |
| Close Date | 12/06/2024 |
| Open Until Filled | No |
| Special Instructions to Applicant | |
| Quick Link for Direct Access to Posting | https://dal.peopleadmin.ca/postings/17980 |
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents
- Résumé / Curriculum Vitae (CV)
- Cover Letter
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