Remote Customer Service Representative

**About Us:**  
Michael Monfared Consultant en Immigration is a leading Canadian firm specializing in immigration consulting services. We are dedicated to helping clients navigate the complexities of immigration processes with personalized guidance and expert support. Our mission is to make every client’s immigration journey as smooth and efficient as possible. We are currently seeking a dedicated Remote Customer Service Representative to join our dynamic team and contribute to our outstanding client support.

**Job Overview:**  
As a Customer Service Representative at Michael Monfared Consultant en Immigration, you will be the first point of contact for our clients. Your primary responsibilities will include addressing inquiries, providing information about our services, and assisting clients with their immigration-related questions. This role requires exceptional communication skills, empathy, and a commitment to delivering a high-quality customer experience.

**Key Responsibilities:**

- Respond promptly and professionally to client inquiries via phone, email, and chat.
- Provide accurate information on immigration processes and services offered by the firm.
- Assist clients in completing forms and understanding documentation requirements.
- Maintain clear and detailed records of client interactions and transactions.
- Collaborate with team members to ensure client needs are met efficiently and effectively.
- Identify and escalate complex cases or client concerns to senior consultants when necessary.
- Participate in training and ongoing development to stay updated on immigration policies and company protocols.
- Foster a positive and supportive environment for clients to feel comfortable expressing their needs.

**Qualifications:**

- Previous experience in customer service, preferably in the immigration or legal field.
- Strong understanding of Canadian immigration processes is an asset.
- Excellent verbal and written communication skills in English; bilingualism (French) is an advantage.
- Demonstrated ability to handle inquiries and resolve issues amicably and effectively.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time efficiently in a remote environment.
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.

**What We Offer:**

- Competitive salary and performance-based incentives.
- Flexible work schedule and the ability to work from anywhere in Canada.
- Opportunities for professional growth and development within the immigration consulting field.
- A supportive and inclusive team environment that values diversity.
- Comprehensive training on immigration processes and best practices.

Michael Monfared Consultant en Immigration is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified candidates.