Service Desk Analyst (Designated Position)

Dalhousie University is Atlantic Canada's leading research-intensive university and a driver of the region's intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Information Technology Services (ITS) empowers the success of students, faculty and staff through an overall focus on service, advising and consulting. ITS supports university instructional research and administrative requirements. The department is responsible for all centrally managed computing, networking, audio visual services and telecommunications facilities within the university. Reporting to the Manager of Service Operations, Service Delivery, the Service Desk Analyst works as a member of the service delivery team to provide front-line technical support services to staff and faculty in compliance with Information Technology Infrastructure Library (ITIL) standards.

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. In keeping with the principles of Dalhousie's Employment Equity Plan, the position is designated to candidates who self-identify as women.

Note: To be eligible for this position, you must self-identify as a woman. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visit www.dal.ca/hiringfordiversity.

Due to operational requirements, the successful applicant is required to work in-person on campus.

The successful candidate is expected to demonstrate proficiency in Dalhousie's core competencies (https://www.dal.ca/dept/leaders.html), in particular:

Bargaining unit employees (NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visit www.dal.ca/hiringfordiversity.