Fulfillment Manager - Distribution Center

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada's Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers' lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we'd treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

KEY ACCOUNTABILITIES

Talent

• Supports and empowers team to make decisions, creating a highly engaged and high performing team.
• Develops a high-performing leadership team that is accountable for creating a best-in-class employee experience
• Develops internal talent - build a bench for future Distribution Centre needs.
• Unlocks full potential of employees by providing consistent, and on-going, feedback
• Owns self-development and provides continuous feedback to Senior Leader(s)
• Understand and follow Indigo's core HR process - staffing, performance management, rewards and development
• Establish effective working relationship with direct reports: Solicit their views on the work environment, potential changes affecting their work, continuous improvement, opportunities and provide them with opportunities to further develop their skills and knowledge
• Promote and optimizes teamwork - clearly articulates the linkages between roles and sets the context in which they work with one another
• Identifies individual development needs and works with Team Supervisor to develop a plan to address them
• Participate in the recruitment process
• Effectively conduct and deliver coaching and corrective action, as needed
• Establish high performance peer relationships
• Maintain positive relationships with Indigo employees and business partners

Cultural Ambassador

• Role models Indigo's High-Performance Characteristics
• Promotes a culture of engagement, fulfilling our goal to enrich the lives of our employees
• Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
• Inspires a customer-centric culture bringing to life Indigo's mission of creating joy and enriching lives, and Indigo Distribution Centre's mission of shipping joy and knowledge
• Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other
• Responds to employee feedback in a timely manner ensuring that the employee remains a top priority

GOALS AND OBJECTIVES

• Gains alignment with Director on specific goals and objectives for fiscal year
• Ensures teams drive best-in-class employee engagement scores
• Consistently meets and exceeds KPI goals
• Effectively manages operational costs
• Holds team accountable for operational excellence
• Ensures leadership and staff schedules are fully optimized to drive productivity, delivery, safety, cost, and engagement
• Oversee all daily operational activities of the team
• Accountable to meet/exceed quality, delivery, cost, productivity targets
• Motivate the team to achieve/exceed goals
• Responsible for maintaining a safe, clean and hazard free work environment
• Responsible for follow up based on 5S Audits/Gemba walks and Kaizen events
• Support Team Lead to ensure payroll is completed in a timely and accurate manner
• Handling employee relation issues, directing them appropriately and ensuring follow-up and resolution in a timely manner
• Liaise with Director to ensure continuity of workflow, staff, and productivity
• Participate in DC Management team strategy development of continuous improvement efforts
• Understand and enforce all Indigo policies and procedures required for the DC employees and support necessary training
• Share best practices with the team, other departments, and shifts

• College degree preferred or equivalent job experience
• Minimum of 5 years' experience in a leadership role, leading Leaders
• Availability to work a flexible schedule, including evenings, weekends, and holidays
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Experience working in a fast paced, team-based environment
• Experience or knowledge of RF technology, an asset
• Experience or knowledge of material handling equipment theory, an asset
• Knowledge of general Health & Safety requirements
• Ability to identify best practices and process improvements
• Intermediate computer skills in MS Office Suite
• Demonstrated problem solving and organizational skills
• Ability to meet deadlines and work under pressure
• Ability to work independently and in a team environment
• Ability to multitask and prioritize work in a dynamic work environment
• Excellent written and verbal communication skills
• Ability to train, coach, motivate direct reports
• Ability to apply a fair and consistent approach with all team members
• The position requires a well-organized individual with high energy, effective communication skills and, of course, a passion for this business and the principle upon which it is built

At Indigo, we are committed to our communities, customers, and each other; together, we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer that highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please get in touch with Human Resources at Support-HR@indigo.ca if you require accommodation at any time during the recruitment process.

WELCOME HOME