Visitor Services Lead

Department: Visitor Services

Type of Contract: Contract, Seasonal

Work Location: Milton, ON, L9E 0C6

CH Site: Kelso Conservation Area *Must be willing/able to work at any CH designated area.

Posting Start Date: October 4, 2024

Posting End Date: November 4, 2024

Your Opportunity

The primary responsibilities of this position include:

• Provide support to Visitor Service Representatives
• Serve as first point of contact for visitors, providing professional, friendly, and knowledgeable interactions using various forms of communication (Phone, email, in person, intercom)
• Assist visitors with navigating the Park Pass reservation system
• Troubleshoot and inform Supervisor of Park Pass issues
• Follow proper point of sale procedures (calculate charges, receive payments, balance cash) where applicable
• Assist with the coordination or logistics of events happening throughout the parks
• Communicate and collaborate with the Recreation Programs and Events departments to coordinate logistics, locations, and special requests.
• Responsible for opening and closing buildings
• Work in accordance with the Conservation Halton's Safety Policies & Procedures and the Occupational Health and Safety Act and Regulations and all other related manuals.
• Other duties as assigned

Your Qualifications

• 3 years of customer service experience preferred
• Previous supervisory experience is considered an asset
• Interest in tourism, hospitality, parks and recreation is considered an asset
• Knowledge of Conservation Halton/Glen Eden programs and services or willingness to learn
• Strong interpersonal and communication skills, along with strong customer service and conflict resolution skills
• Ability to handle the public and media with tact, discretion, and with a positive personality
• Strong computer skills, including Word, Excel, and previous experience with Point-of-Sale systems
• Ability to work effectively both independently and in a team environment
• Able to maintain professionalism in a fast-paced environment, adapting to the daily challenges associated with the operation of an outdoor facility
• Ability to work flexible shifts with varying hours, depending on visitation levels
• Ability to travel to worksites not serviced by public transportation
• Able to lift up to 20 pounds, stand, and walk for long periods of time
• Successful candidates are required to provide a Criminal Record Check (CRC), to verify the absence of a criminal record for which a pardon has not been granted (if over 18 years old). *Cost covered by Conservation Halton up to $30.00

Your Reward

• Starting at $18.74 per hour
• Part time and full-time hours available; hours may vary depending on availability.
• The position's expected start date is December 7, 2024
• You will work in an inspiring setting with views of the Niagara Escarpment and no traffic lights for several miles
• You will work with a creative, talented and solutions-focused team
• You will work for an organization that provides flexible work arrangements and places tremendous value on professional development and wellness of its employees
• Free access to Conservation Halton and Conservation Ontario parks
• Season passes for Glen Eden
• Discounts on Conservation Halton/Glen Eden services, food and merchandise

Our Core Values

Diversity and Inclusion - We endeavor to understand, accept and appreciate the value of our differences and encourage authenticity.

Learning and Innovation - We embrace the need for continuous improvement, the opportunity to learn from others and the benefits of sharing knowledge.

Person-Centered Service - We make people a priority through customer-centred engagement, predictive problem-solving and high-quality service.

Collaboration - We seek out and trust in the skills, expertise and experience of others in order to achieve our common ambition.

Sustainability - We consider the environmental impact of everything we do and always keep future generations in mind when making decisions.

Integrity - We make decisions with accountability, transparency and a strong sense of personal responsibility for our choices and actions.

Resilience - We are positive and proud of our ability to quickly and effectively respond to change.

To Apply

Please visit the link to apply online and have your resume ready to complete your application: Click to apply

We thank all applicants for their interest however only those selected for an interview will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Conservation Halton will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. To discuss accommodations, please contact hr@hrca.on.ca.

Pursuant to the Municipal Freedom of Information and Protection of Privacy Act, personal information provided through the recruitment, selection, and onboarding process is collected under the authority of the Conservation Authorities Act R.S.O. 1990, c. C.27, s. 18 (1), as amended, for the purpose of determining eligibility for employment and volunteer positions with Conservation Halton. Personal information is collected and managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Questions about the collection of information can be directed to the Freedom of Information Coordinator, Office of the President & CEO, 2596 Britannia Road West, Burlington, Ontario, L7P 0G3, 905-336-1158 ext. 2236, admin@hrca.on.ca.