Guest Services Representative
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $85 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Role Description
The Guest Services Representative will act as the “brand ambassador” for Cloverdale Mall, enthusiastically promoting the Centre, its stores, programs, and services.
Responsibilities
• Respond to shopper’s requests and inquiries, via telephone, email, or in-person, responding in a
professional, knowledgeable, and friendly manner
• Maintain a thorough knowledge of the Centre’s services, stores and locations, merchandise, and
upcoming special events and promotional services
• Develop and maintain strong relationships with retailers and educate on the Centre’s services
• Proactively seek opportunities to create memorable customer interactions, going above and
beyond to assist customers, and provide exceptional service
• Comply with the roof access, lost and found and wheelchair/stroller sign-out procedures.
• Support the Centre’s gift card program including handling cash, credit and Interact payment,
and reconciling receipts
• Complete administrative tasks and conduct all service functions related to the Concierge Desk
• Assist with promotional and special events as required
• Assist with other related duties
Experience and Qualifications:
• Experience in a similar position with exceptional customer service skills
• Intermediate skills in Microsoft Office (Excel and Word)
• Strong organizational, planning and time management skills
• Excellent oral and written communication skills
• Strong attention to detail and problem solving skills
• Ability to prioritize workload and handle competing priorities and deadlines
• Positive and friendly "Customer First" attitude
• Flexible schedule and with the ability to work at least three days per week on weekdays, weekends, and holidays
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QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.