Associate Director, Client Services & Strategy

Company Overview

Operatic Agency is not just another creative digital agency—we're a powerhouse of research, strategy, storytelling, and technology that fuels business growth. Named one of Canada's fastest-growing companies five years in a row, we bring brands closer to their audiences with bold ideas and cutting-edge executions.

If you're passionate about transforming ideas into impactful narratives, thrive in a dynamic, fast-paced environment, and are eager to make a difference, we want you on our team!

About the Role

The Associate Director, Client Services & Strategy acts as a senior strategic lead across key client accounts, ensuring the development and execution of client marketing strategies while also overseeing the day-to-day management of client relationships and account activities.

This role bridges the gap between big-picture strategic oversight and hands-on execution, reporting into the Vice President, Integrated Marketing, to align client objectives with agency capabilities. The Associate Director also plays a key role in mentoring account teams, ensuring excellence in service delivery, and supporting agency growth through organic account expansion and financial stewardship.

The ideal candidate is a strategic thinker, team leader, and client relationship expert, capable of managing multiple accounts while maintaining a focus on quality, efficiency, and business impact.

What You'll be Doing

Strategic Development & Execution

• Oversee multiple client accounts, driving measurable results and ensuring high-quality execution.
• Develop and refine client strategies, working alongside the Director, Client Strategy + Service to ensure proper alignment with business goals.
• Ensure the execution and delivery of all assigned projects and initiatives, providing strategic oversight and problem-solving support.
• Work closely with internal teams (creative, media, production, and strategy) to ensure seamless project execution.

Client Relationship Management

• Act as the primary contact for mid-to-senior level client stakeholders, managing relationships with confidence and professionalism.
• Identify opportunities to grow existing accounts by recommending additional services or projects that align with client needs.
• Lead client meetings, strategy discussions, and performance reviews, ensuring a clear understanding of objectives and progress.
• Proactively manage client expectations, addressing challenges before they become obstacles.

Team Leadership & Management

• Provide mentorship, training, and performance feedback, fostering a high-performance team culture.
• Monitor workload allocation, ensuring the efficient use of resources while balancing team capacity and deliverable timelines.
• Ensure team alignment with agency standards, maintaining high levels of accountability and performance.

Financial Accountability

• Oversee budgets, scopes, and resource allocation across all assigned accounts, ensuring financial health.
• Support budget management efforts, ensuring that projects remain on track and within scope.
• Collaborate with finance and operations to maintain profitability, forecast revenue, and manage resourcing.
• Troubleshoot account challenges, providing proactive solutions to mitigate risk and optimize performance.

What You'll Bring to the Role

• 5 - 7 years of experience in a senior account management, client services, or strategy role, preferably within an agency setting.
• A proven track record of leading client strategy, managing accounts, and driving business results.
• Strong understanding of marketing strategy, campaign execution, and digital transformation.
• Exceptional leadership skills, with experience mentoring and managing teams.
• Financial acumen, with experience in budget management, forecasting, and resource allocation.
• Strong problem-solving abilities, with a proactive approach to challenges and opportunities.
• Outstanding communication and presentation skills, with the ability to influence client stakeholders and internal teams.

Nice to Have

• Certifications in analytics, SEO, SEM, social media marketing, and/or project management (e.g., PMP, AMI).
• Experience overseeing digital product development or website builds.
• Exposure to business development, RFP responses, and new client acquisition.

Why Operatic Agency

• Clear Leadership Vision
• Challenging and Meaningful Work
• Competitive Pay and Comprehensive Benefits (Medical Insurance, Dental and Vision Insurance, Life and Disability Insurance, Mental Health Support)
• Culture of Excellence
• Future-Thinking
• Professional Growth
• Collaborative & Supportive Environment
• Recognition & Reward
• Diverse Clientele
• Vibrant Location & Hybrid Work

Operatic Agency values inclusion and access for all applicants and employees. Should you require accommodation to participate in the application and interview process, please let us know. Operatic Agency continuously aims to foster a workplace in which individual differences are recognized, appreciated, and respected.

Thank you for your interest in joining Operatic Agency! Only those selected for the next steps will be contacted.