Customer Advisor

Are you passionate about helping others and providing top-notch customer service? At StarTech.com, we're looking for a dedicated Customer Advisor to be the first point of contact for our valued end-user and reseller customers. You'll offer expert advice and personalized recommendations via phone, email, and live chat, efficiently handle order and account requests, and provide proactive support to enhance the customer experience. Working closely with a supportive team and reporting to the Supervisor, Customer Support, you'll make a real difference by helping customers find the right products and solutions. If you're ready to take on a rewarding role where you can truly make an impact, apply today to join our amazing team!

What you will be responsible for:

• Customer Relationship Management:
  • Responding to customer account inquiries via telephone, chat, and email, ensuring resolutions align with StarTech.com service standards.
  • Documenting all interactions in the CRM system.
  • Staying updated with the latest processes and procedures.
• Order Processing:
  • Processing orders from the StarTech.com website, purchase orders received via email or fax, and cross-border shipments.
  • Provide pricing and availability and prepare formal quotations.
  • Respond to post-sale inquiries related to order management.
  • Ensure all orders are processed according to established procedures and expectations.
• Administrative Tasks:
  • Reviewing and approving new reseller applications.
  • Assisting with creating credit note requests and customer accounts.
  • Opportunities to support initiatives and value-add internal tasks such as wire-transfer payments, training new employees, or other tasks as assigned.
  • Assuming various project work and tasks as needed.
    
    

Essential Qualifications:

• Education: Bachelor's degree or Diploma or equivalent work experience.
• Experience: At least 1 year of customer service experience, ideally in a technical environment.
• Technical Skills: Proficiency in Microsoft Office and the ability to navigate various software efficiently in a fast-paced environment.
• Learning Attitude: A curious mindset and willingness to learn new skills.
• Time Management: Strong skills in managing time and prioritizing tasks effectively.
• Communication: Excellent verbal and written communication skills.
  
  

Benefits & Perks:

• Comprehensive Benefit Plan and RRSP Matching
• Competitive Vacation Policy
• Fitness Subsidy
• Training and Development Program
• Paid Charity Day and Regular Company Fun Events
• StarTech.com Product Discount
• Bonus Plan
  
  

About us

We are in the business of human-centered experiences starting with yours. We believe delivering on our promise of "hard-to-find, made easy" begins with an employee experience founded in opportunity, teamwork, empowerment, and curious minds always asking what if. Not only does our commitment to the exceptional deepen relationships with our partners and customers, it also ignites connection within our team.

Born and raised in London, Ontario, Canada and now taking on the world, we are a vibrant and growing tech company with a proven track-record of success. StarTech.com makes it easy for IT professionals around the globe to identify, find, get and use the hard-to-find connectivity parts they need to enable and enhance their technology solutions.

Operating in 26 countries globally, we are proud to be included as one of Canada's Best Managed Companies for 2024 and for the 14th consecutive year. In 2022, StarTech.com was proud to be included in Financial Post's FP500, a ranking of Canada's largest corporations based on revenue. We are honoured to be named by Kincentric in 2019 as one of Canada's "Best Employers" as well as "one of Canada's fastest growing companies" for a ninth year in a row by "Profit 500".

StarTech.com is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, StarTech.com will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.