Temporary Full Time Recovery Community Centre Manager

The Centre of Hope is a 24/7 operation and as such the hours of work vary according to requirements of responsibilities - some weekend and evening work may be required and a willingness to adjust the weekly work schedule in order to better service the clients is required.

The Recovery Community Centre Manager is responsible for ensuring that all administrative processes at Recovery Community Centre are conducted efficiently. They will report to the Program Director and assist in the delivery of programs and services offered at the Recovery Community Centre.

Role Specific Responsibilities

• Assist in the delivery of programs and services offered at the Recovery Community Centre.
• Ensure effective communication of overall client services including shift change information exchange, database, staff meetings, client meetings, memos etc.
• Prepare timely, accurate statistical and operational reports as required for internal and external reporting purposes.
• Participate in the development of recovery oriented, person-centered, trauma and violence informed approaches and services.
• Ensure that documentation and files are up-to-date, accurate and properly maintained.
• Ensure a thorough and complete transition process in place and adhered to for the client's recovery journey.
• Participate in the review and revision of relevant policies and procedures, ensuring that policy and procedures are adhered to during day-to-day operations.
• Ensure that individual planning processes are in place, documented and monitored on a regular basis.
• Participate in community development and networking where appropriate; provide referrals, program promotion or general information to stakeholders.
• Responsible for the development, implementation and evaluation of daily recovery living activities in collaboration with the Program Director.
• Adapt a flexible approach to problem solving issues and situations that arise, within Residential Services.
• Coordinate storage and retrieval of personal items, jointly with Environmental Services Manager.
• Work cooperatively with other Centre of Hope programs and activities to best serve the people we support.
• Responsible for review of all serious occurrence and incidents and to participate in the evaluation and development of changes to policy and practice, as required.

Human Resources

• Participate in hiring, orientation, and employee development; provide ongoing, consistent coaching, performance feedback, and manage the performance of staff in consultation with the Program Director.
• Ensure that all mandatory staff training including but not limited to First Aid, CPR, and Non-Violent Crisis Intervention etc. is up to date; identify staff training needs.
• Ensure appropriate training is accessible for direct report employees, identifying any training needs.
• Develop educational opportunities and plans.
• Conduct regular staff meetings to review operational effectiveness, changes in policies and procedures, Health and Safety review, and to provide in-service training.
• Ensure that HR files and documentation is updated in an accurate and timely manner.
• Ensure that probation and performance reviews are completed, in a timely manner.
• Understand and comply with the union contract.
• Responsible for preparing, posting, and maintaining staff schedules and ensuring staff coverage.
• Coordinate, supervise and ensure that all processes and expectations as outlined in the Student Placement Policy.
• Responsible for preparing staff schedules and ensuring appropriate staffing at all times, approving staff absences (i.e. vacation time), and approving time sheets.
• Provide supervision to direct reports ensuring they receive proper supervision and evaluation within their positional description.

Health and Safety

• Responsible to maintain a level of competency and understand Sections 25 and 26 of the OHSA.
• Ensure that the measures and procedures prescribed (OHSA) are carried out in the workplace and that every reasonable precaution is taken for the protection of the worker and workplace.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Ensure that the equipment, materials and protective devices as prescribed (OHSA) are provided and maintained in good condition.
• Perform daily workplace inspections, providing daily reports to the Health and Safety Coordinator.
• Conduct information sessions and/or training regarding workplace health and safety with their employees and ensures that employees attend any organization-wide health and safety training (such as WHMIS, First Aid, NVCI).
• Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations as applicable.
• In conjunction with the Senior Employee Relations Advisor, ensures the steps in the Early and Safe Return to Work Program are followed as required.
• Perform employee safety observations, correcting substandard acts or conditions and commending employee health and safety performance.
• Work cooperatively with the Environmental Services Manager to ensure the Withdrawal Management Department is cleaned regularly according to acceptable health standards and that physical property is maintained, arranging for repairs as necessary.
• Participate in Health & Safety related accidents and injury investigations, as needed.
• Monitor and report regularly any concern regarding adherence to the acceptable health standards and that physical property is maintained, arranging for repairs as necessary.

Communication

• Foster a positive working relationship with all levels of employees, leadership, Union Representation and Divisional / Territorial Headquarters.

Perform other position related duties as required.

WORKING CONDITIONS:

• This is a temporary full-time position.
• The supervisor will set the hours of work and work schedule.
• Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. The operational hours of this facility are 24/7.
• Required to participate in regularly scheduled on-call duties, flexibility is required. This may involve phone, email and in person consultation after regular business hours.

Shifts: Various Shifts

Normal location of work is at: 281 Wellington Street, London, ON N6B 2L4 and outreach locations.

• Completion of a two (2) year Community College diploma or certificate program in Health or Social Services.
• Completion of an Addiction and Mental Health certificate program from either a post-secondary institution or the Centre for Addiction and Mental Health or professional designation.
• An Undergraduate University Degree in a Health or Social Service Program would be a definite asset.
• Must have or be willing to attain First Aid/CPR, Non-Violent Crisis Intervention training, GAINS certification.
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Minimum three (3) years' experience in a supervisory role within the field of Health or Social Services; supervisory/management skills and the ability to lead, coach and motivate.
• Experience working with a diverse population, including mental health and addictions is required.
• Knowledge of and proven ability to link with community resources.

SKILLS AND CAPABILITIES:

• Demonstrate a high level of integrity, good judgment when making decisions.
• Ability to deal effectively with all managers and staff and foster a working climate that is positive and mutually supportive.
• Demonstrated ability to work in a multi-disciplinary team environment and a Leadership Group Model.
• Understand and support a Housing First philosophy and issues relating to housing stability for vulnerable population groups.
• Strong computer skills, specifically Microsoft Office and demonstrated ability to work within a client information database.
• Demonstrate critical thinking and make decisions both independently and collaboratively as required.
• Demonstrated ability to use sound judgment when making decisions.
• Excellent organizational skills, interpersonal and planning skills.
• Demonstrated ability to maintain successful working relationships; and to deal with people in a pleasant, professional, and responsible manner.
• Excellent oral and written communication skills.
• Self-motivated and disciplined.
• Demonstrated ability to use values-based decision-making processes; ability to follow detailed instructions and the ability to apply critical thinking.
• Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army London Centre of Hope.
• May require screening through The Salvation Army Abuse Registry.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Interested applicants must respond in writing with a cover letter and resume.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.