Desktop Support Analyst, Markham

Desktop Support Analyst, Markham - ( 240004A2 )

Description

Grow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 31,000 employees working in over 400 locations across 6 continents. Our Functional Services Teams (FSTs) include Corporate Development, Finance, Human Resources, HSSE, IT, Legal, Marketing/Communications, Practice Services and Real Estate and Procurement. Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company stronger.

Your Opportunity

Take the first step towards designing your career with Stantec as a Desktop Support Analyst. As a member of a large IT Team, you’ll provide dedicated Desktop support to our local office(s). We offer competitive salaries and opportunities for advancement.

Your Key Responsibilities

• Configuration/reconfiguration of hardware, including workstations and printers

• Analyze and resolve end-user hardware, software and connectivity issues

• Create and update accurate and consistent records of all calls

• Monitor progress on problem resolution and advise users on status of issue

• Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients

• Provide excellent client service; while managing multiple service requests

Qualifications

Your Capabilities and Credentials

• Competence in a Microsoft Windows environment including Windows 11, MS Office Suite, Anti-Virus software.

• Knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.

• Have proven troubleshooting skills.

• Exposure to an ITIL and SOX compliant organization a plus.

• Excellent customer relationship, communications and interpersonal skills.

• Must be able to move, carry and manipulate equipment up to 50 pounds.

Education and Experience

• Minimum of 2 years of experience. Technical degree/diploma/certificate in related discipline is required; or equivalent combination of education and experience.

• Classroom training and or experience with SCCM will be considered an asset. Microsoft Certification in Windows, and/or COMPTIA certification in Hardware will be considered an asset.

• Experience with ServiceNow will be considered an asset.

• Position will primarily work in an office setting. There is regular need to travel to other local Stantec office locations.

• Valid drivers’ license and satisfactory driving record are required.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Stantec is a place where the best and brightest come to build on each other’s talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.

Benefits Summary: Regular full-time and part-time employees will have access to health, dental, and vision plans, a well-being program, health care spending account, wellness spending accounts, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off.

Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account.

The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

Primary Location : Canada-Ontario-Markham

Organization : BC-1372 IT Services-CA Canada

Employee Status : Regular

Job Level : Individual Contributor

Travel : Yes, 10 % of the Time

Schedule : Full-time

Job Posting : Nov 22, 2024, 6:59:52 AM

Req ID: 240004A2

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans