Sr Field Service Supervisor

Join a team recognized for leadership, innovation and diversity

Sr. Field Service Supervisor

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe, and even making it possible to breathe on Mars.

Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

Supervise a Field Service team for the Honeywell Building Solution - Service organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets, and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholders. You will act as a mentor to train and develop your team.

Key Responsibilities

• Manage a team of up to 10 direct reports to keep them motivated, trained, and recognized.
• Collect and report performance metrics
• Develop team members
• Identify opportunities for process improvement
• Assign and supervise project work
• Reach optimal customer satisfaction by achieving work in accordance with contract and customer requirements, within schedule and budget
• Achieve financial and operational objectives by targeting a zero-contract cancellation level, high margins, growth of the contract base, and driving additional billable work
• Use Service Management System tools and processes to ensure resources are effectively managed in terms of forecasting, planning, controlling, and evaluating the work of the department

YOU MUST HAVE

• Post-Secondary education in Building Automation, HVAC, Security and/or Fire
• 5+ years of experience in Mechanical, Building Automation, HVAC, Security and/or Fire industry.
• 4+ years of experience in field service technician management
• 2+ years of previous customer service experience
• Must be able to travel up to 25% of the time within Greater Toronto Area, Southern Georgian Bay, and Durham Region.
• Valid G Driver's license required

WE VALUE

• Licensed trade certification in Building Automation, HVAC, Security and/or Fire
• Bachelor's degree valued in Engineering (Building, Electrical, Mechanical, Industrial, etc.)
• Previous people leadership experience
• Experience in building services related fields, automation, including access control, intercom, RTLS, video & cameras, fire detection, centralization/integration, and related computer and networks
• Demonstrated ability to effectively manage or lead a team
• Excellent communication skills
• Demonstrated ability to influence at varying levels across the organization
• Demonstrated ability to operate independently and collaboratively in a team
• Ability to use the experience to appropriately apply the established standards
• Ability to read and interpret building schematics and drawings

Accommodation is available upon request for applicants with disabilities under the Ontario Human Rights Code

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity: click here.

Additional Information

• JOB ID: HRD259516
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Exempt