Sales Coordinator, Account Support

DSV - Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Milton, Yukon Court
Job Posting Title: Sales Coordinator, Account Support
Time Type: Full Time

The Sales Coordinator is responsible for delivering a high level of customer service to our Account Directors to drive revenue growth. Responsible to build and nurture loyal, long-lasting relationships with each account they will be working on. . Achieving branch sales growth targets and strategic priorities while driving collaboration within branch; maintaining existing Corporate Book of Business accounts aligned with DSV' s Sales Process; achieving sales plan objectives with the assigned clients, new targets, and prospects by selling DSV 's products and solutions; ensuring alignment across functional areas (Product, Sales, Operations) throughout all phases of the sales cycle.

KEY DUTIES AND RESPONSIBILITIES

• Responsible for managing accounts and ensuring profitability and customer service. Develop and implement effective strategies to increase sales, maintain customer relationships, and ensure timely responses to customer queries. They will also be responsible for tracking and analyzing account data, identifying opportunities for improvement, and developing plans to optimize customer service.
• Work closely with the Sales and Marketing teams to ensure organizational objectives are met.
• Provide analytical support required for the development and tracking of sales. Programs, plans and objectives; attend and participate in sales strategy meetings.
• Collect and analyze data to evaluate performance to monthly and annual sales goals, quotas, and forecast; provide explanations for variances to forecasts.
• Proactively monitor sales data looking for trends, anomalies, and other insights.
• Support process improvement initiatives and developing actionable reports and dashboards for sales and marketing leadership.
• Provide customized reporting and recommendations in support of ongoing strategic initiatives.
• Generate ad hoc reporting for Sales & Marketing.
• Assist with Pricing for specific accounts
• Lead qualifications to drive new business growth
• Bookings meetings for Account Directors
• Ability to coordinate and manage simultaneous data analysis requests of varying size and scope.
• Assist with specific projects and initiatives, such as system updates and business process improvements.
• Support creation of SOP documentation & updates and Support new Customer Implementation process including Setup accounts with DSV credit department for new business onboarding, Actively support internal communications for new client alert to appropriate Operations teams and Communicate and escalate client issues or concerns to Manager
• Onboard process: follow up with Credit Application, POA, Client Profile with Account Set up team and operations

Quality, Health & Safety:
• Supports organizational commitment to ISO 9001, ISO 45001 certification
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• High School Diploma or Equivalent qualification
• 3 Year of industry experience
• Minimum 3 years of customer service experience
• CIFFA certificate, an asset

Skills and Competencies
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills
• Be authentic, approachable, open, and honest
• Understanding of business principles and language, incl. the fundamentals of finance and profitability
• Business administration competence
• Excellent Sales and negotiation skills
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• English is the principal language for this position, French would be an asset.
• Ability to communicate effectively in a diverse multicultural environment.
• Microsoft® Office Suite
• Proficient in Customer Relationship Management tools (CRM)

Physical Demands
• Prolonged periods sitting and standing at a desk and working on a computer.
• Travel optional.
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day - from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

Visit dsv.com and follow us on LinkedIn, Facebook and X.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.