Customer Service Representative
July 29 2024
Industries
Architecture, Engineering and related
Categories Customer service,
Remote
Mississauga, ON • Full time
At Flynn, it's not just a job, it's a career
The Customer Service Representative will act as a liaison, between our Strategic Clients and our Service Departments providing service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
A Day in the Life:
Manage large volume of incoming requests from our Strategic Clients electronically and/or by telephone
Respond promptly to client's inquiries and meet client timeframes
Communicate with clients through various channels, such as online portals
Communicate and coordinate with internal Service Departments across Canada and the US
Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
Obtain and evaluate all relevant information to handle inquiries and complaints
Escalate requests and unresolved issues to the designated resource as required
Keep records of customer interactions; record details of inquiries, comments and complaint
Follow communication procedures, guidelines and policies
Provide accurate invoicing to all Strategic Clients
Identify any discrepancies between contract amounts and invoice amount and resolve any issues.
What We Offer:
Great Perks and Discounts
Amazing Benefits and RRSP matching program
Great environment where our motto is "Flynn Family Winning Together"!
What We Are Seeking:
Experience: 3+ years of related Customer Service experience
Post-secondary education is preferred
Excellent verbal and written communication
Must be computer literate with proficiency and working knowledge of database and reporting tools
Ability to multi-task, prioritize, and manage time effectively
Proactive approach to anticipate tasks or challenges and take action, even if it falls beyond their prescribed duties
After hours and weekend availability as required
Location: Mississauga, ON
Employment Type: Office, Salary, Full-time
Job Functions: Customer Service
Industry: Building Envelope
CANRO
#LI-PR1
Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.
We are also highly active and committed to creating an environment which is accessible to all of our customers, employees and applicants. Reasonable accommodations in the hiring process will be provided to people with disabilities upon request.
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