The Customer Service Representative will act as a liaison, between our Strategic Clients and our Service Departments providing service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
A Day in the Life:
Manage large volume of incoming requests from our Strategic Clients electronically and/or by telephone
Respond promptly to client's inquiries and meet client timeframes
Communicate with clients through various channels, such as online portals
Communicate and coordinate with internal Service Departments across Canada and the US
Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
Obtain and evaluate all relevant information to handle inquiries and complaints
Escalate requests and unresolved issues to the designated resource as required
Keep records of customer interactions; record details of inquiries, comments and complaint
Follow communication procedures, guidelines and policies
Provide accurate invoicing to all Strategic Clients
Identify any discrepancies between contract amounts and invoice amount and resolve any issue
What We Offer:
Great Perks and Discounts
Amazing Benefits and RRSP matching program
Great environment where our motto is "Flynn Family Winning Together"!
What We Are Seeking:
Experience: 3+ years of related Customer Service experience
Post-secondary education is preferred
Excellent verbal and written communication
Must be computer literate with proficiency and working knowledge of database and reporting tools
Ability to multi-task, prioritize, and manage time effectively
Proactive approach to anticipate tasks or challenges and take action, even if it falls beyond their prescribed duties
Since you are applying from outside Canada, you application will be moderated by our team. You will receive an email once it's been approved.
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You must be legally entitled to work in Canada in order for your application to be considered.
I am legally entitled to work in Canada
Application from outside Canada
Finding an employer that will assist you in your work permit without knowing you is utopic.. Employers simply do not consider non-resident applications. We strongly recommend that you immigrate to Canada before you start looking for employment.