Customer Service Representative

Grow your career with Remco! A leader in the warehousing & distribution industry as a Customer Service Representative.

An excellent opportunity to join a dynamic team liaising with warehouse floor staff, lead hands, shipping/receiving departments etc. to ensure customer satisfaction & compliance of SLA (Service Level Agreements).

Duties & Responsibilities

• Creating inbound and out bound orders in our Warehouse management System (WMS) and upload in client’s system
• Releasing and Closing orders in WMS and customer systems.
• Creating DN (delivery note/packing slip) for each carton processed & shipped.
• Checking and balancing Inbounds and outbound in our WMS vs Customer’s WMS daily to ensure inventory is balanced.
• Making appointments / scheduling pickups with our Remco transportation team and other carriers.
• Using customer in-transit report to track and confirm shipments.
• Problem solving, identifying, and communicating order processing delays.
• Prepare billing for multi-client in timely manner.
• Monitoring & communicate to the customer and supervisor for all the supplies in timely manner.
• Creating and updating reports in excel as per customer request or internal reports.
• Liaising with various departments in the warehouse concerning shipments
• Participate in some warehouse functions when required.
• Other administrative tasks and projects as required.
• Preparing BOL and submitting routing request
• Providing Planning details to the TL or account manager daily before Planning Meeting.
• Work with TL/AM to ensure SOPs are up to date.
• Other duties that may be assigned by supervisor.

Requirements & Qualifications

• Experience in an administrative/Customer Service role in a warehouse environment is preferred.
• Basic understanding of 3PL warehouse functions
• Good communication skills, both verbal and written, are required.
• Strong customer service skills requiring daily email interaction with clients.
• Knowledge of MS Excel, Microsoft Outlook, WMS; overall computer literacy
• Ability to organize, prioritize and multitask in a fast-paced environment.
• High Attention to detail even when under pressure
• Adapt well to changing responsibilities.
• Can work independently as well in a team environment with minimal supervision.
• Ability to handle a high volume of responsibilities.

For over 50+ years Remco has built a solid reputation across Canada as the innovative leader in fashion warehousing & distribution with warehousing in Montreal, Toronto, and Vancouver and a distribution network that reaches Canada's retail stores and outlets on a scheduled basis.

What distinguishes the Remco team most is the can-do attitude and flexibility of our people. Each member of our team takes personal pride in helping our clients gain momentum towards greater success.

Are you ready to take the next step in your career with us? Send us your resume, we would love to hear from you!

At Remco we act with Integrity. Our workplace is built on mutual respect and inclusion. We know that diversity of experience has led to success. We welcome applicants of all backgrounds, experiences, beliefs, and identities.

If you are selected to participate in recruitment, selection and/or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially.