Customer Service Supervisor

March 10 2025
Industries Industrial products (Others)
Categories Customer service,
Mississauga, ON • Full time

Join a team recognized for leadership, innovation and diversity

Supervise a Field Service Engineering team for the [fill in the blank] organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.

Key Responsibilities

  • Supervise team activities and performance
  • Collect and report performance metrics
  • Develop team and team members
  • Identify opportunities for process improvement
  • Assign and supervise project work

YOU MUST HAVE

  • High School diploma or GED is required
  • 5+ years Mechanical troubleshooting and repair experience required
  • 5+ years Electrical troubleshooting and repair experience required
  • 5+ years' experience with MS Office (Word, Excel, PowerPoint and Outlook)

WE VALUE

  • Shift work may be required.
  • Proven leadership and management skills, with experience in leading a team
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Experience working with conveyor maintenance or related industrial equipment
  • Material handling experience in Conveyor, sortation, palletizers, and robotics is a plus.
  • Controls Troubleshooting experience a plus
  • Networking Troubleshooting experience a plus, but required for Sr. Level.
  • 2+ yrs Leadership experience
  • Passion for delivering exceptional customer service and satisfaction
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Continuous learning and adaptability to changing customer needs and industry trends

Accommodation is available upon request for applicants with disabilities under the Ontario Human Rights Code.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.



THE BUSINESS UNIT

Lifecycle Solutions and Aftermarket Services for advanced migrations, workforce productivity, and plant digitalization.


Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.



Additional Information

  • JOB ID: HRD259724
  • Category: Customer Experience
  • Location: 3333 Unity Drive,Mississauga,Ontario,L5L 3S6,Canada
  • Exempt
Apply now!

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