Customer Service Supervisor
Join a team recognized for leadership, innovation and diversity
Supervise a Field Service Engineering team for the [fill in the blank] organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.
Key Responsibilities
- Supervise team activities and performance
- Collect and report performance metrics
- Develop team and team members
- Identify opportunities for process improvement
- Assign and supervise project work
YOU MUST HAVE
- High School diploma or GED is required
- 5+ years Mechanical troubleshooting and repair experience required
- 5+ years Electrical troubleshooting and repair experience required
- 5+ years' experience with MS Office (Word, Excel, PowerPoint and Outlook)
WE VALUE
- Shift work may be required.
- Proven leadership and management skills, with experience in leading a team
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Experience working with conveyor maintenance or related industrial equipment
- Material handling experience in Conveyor, sortation, palletizers, and robotics is a plus.
- Controls Troubleshooting experience a plus
- Networking Troubleshooting experience a plus, but required for Sr. Level.
- 2+ yrs Leadership experience
- Passion for delivering exceptional customer service and satisfaction
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Continuous learning and adaptability to changing customer needs and industry trends
Accommodation is available upon request for applicants with disabilities under the Ontario Human Rights Code.
Additional Information
- JOB ID: HRD259724
- Category: Customer Experience
- Location: 3333 Unity Drive,Mississauga,Ontario,L5L 3S6,Canada
- Exempt