Customer Site Service Representative

Now hiring! Customer Site Service Representative

Brampton, ON.

We are looking for a Customer Site Service Representative to join our Coatings Service team in Brampton, ON.

Come create chemistry with us!

BASF's Coatings division is a global expert in the development, production and marketing of innovative and sustainable automotive OEM and refinish coatings, decorative paints as well as applied surface treatments for metal, plastic and glass substrates in a wide range of industries. This portfolio is supplemented by "Beyond Paint Solutions", which enable new applications with innovative surfaces.

This position involves on-site expertise, customer relationship development, and problem resolution. The role aims to enhance BASF's reputation and meet customer expectations through technical support and product improvement initiatives.

As a Customer Site Service Representative, you create chemistry by...

• Supporting the daily operation of BASF products in customer automotive assembly plants, ensuring seamless integration and application.
• Providing on-site technical and application expertise regarding product performance, including color management, defect identification, and corrective actions when necessary.
• Assuring that product performance meets or exceeds customer expectations while aligning with business objectives to establish BASF as the supplier of choice.
• Responding to customer requirements by enforcing product quality and performance specifications and supporting new product and application development.
• Supporting the efforts of a BASF sales and technical team to deliver value to the customer through product technical support, problem investigation, analysis, and resolution.
• Managing existing customer relationships while actively developing new partnerships to enhance service delivery.

If you have...

• A Bachelor's Degree or a High School Diploma (or GED) combined with equivalent experience, allowing you to leverage your educational and professional background in paint applications or manufacturing to provide on-site expertise related to product application and performance.
• A minimum of 1+ years of experience in the Automotive Coatings Industry or equivalent experience is preferred.
• Knowledge of inventory control and ERP systems, which enables you to collect and analyze data effectively and apply the results to make informed recommendations regarding materials and processes.
• Strong attention to detail, facilitating continuous inspection and evaluation of painted units for defects, including sags, thin paint, drip craters, and proper topcoat application.
• Excellent interpersonal skills, essential for interacting effectively with team members and management at our customer facility.
• Proven leadership ability, empowering you to manage a shift independently with minimal supervision.

Create your own chemistry with you@BASF

Adding value to our customers begins with adding value to you. you@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you - the whole you - in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you'll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. We also provide engaging learning and development opportunities to help you make the most of your talents and your role.

About us

As the world's leading chemical company, we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

We constantly strive to become an even better workplace. As a result of our commitment to our employees, BASF has earned various awards, including being recognized by Mediacorp in 2025 as one of Canada's Top Employers for eleventh consecutive year, one of the Greater Toronto Area's Top Employers for the twelfth year in a row, and twice being named one of Canada's Top Employers for Young People and Best Diversity Employers.

We provide a fulfilling work environment with a strong emphasis on the physical and psychological safety of our employees and the communities we operate in. We are always working to form the best team with an emphasis on diversity, equity, and inclusion and through lifelong learning and development.

Belong to Something Bigger. #belongatBASF

Privacy Statement

BASF takes security & data privacy very seriously. We will never request personal or financial information of any kind via either text message or direct message on any social media platform or job board. Furthermore, we will never offer a candidate a position and request a cheque for equipment or any other type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Inclusion and Equal Opportunity Employment

BASF is dedicated to creating a diverse and inclusive workplace where our employees can be their authentic selves. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, place of origin, ethnic origin, colour, religion/creed, sex/pregnancy, marital status, family status, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

We seek to make our recruitment process accessible for applicants with disabilities. If you require accommodations or support throughout the recruitment process, please contact ta-canada@basf.com with the subject line "Recruitment Accommodation Request".