Dispatcher - French Speaking

GardaWorld Cash is seeking candidates with excellent communication skills to work as Dispatchers for our branch operation in Mississauga, ON.

Responsibilities include:

• Dispatch ATM codes, Firstline Maintenance calls and emergency cash requests.
• Document and communicate between Service Techs and the customer.
• Respond to customer's needs when contacted.
• Act as a liaison between customers and route personnel via telephone and radio.
• Research and resolve customer inquiries.
• Assign and close Mas-Hamilton lock combinations and record close seals.
• Provide ATM access information (alarm codes, etc.) to routes and technicians.
• Direct incoming phone calls to others using the internal paging system.
• Provide routing and directions to armored routes and technicians
• Receives customer calls for service and dispatches first line maintenance technicians for repairs.

Qualifications:

• High school diploma or general equivalency diploma or equivalent combination of education and work experience required.
• Minimum of 2 years previous dispatch experience is preferred.
• Basic computer skills for data input.
• Must be able to read a map and provide clear instructions to route crews.
• Familiarity with the service area is preferred.
• Must demonstrate clarity and proficiency in oral and written communication skills.
• Must be able to communicate clearly by telephone and radio.
• Ability to think clearly and respond in a fast-paced environment while under significant pressure.
• Ability to work well independently and as a team member.
• Be able to lift up to 50lbs and assisting/carrying out the Debrief process.