National Service Operations Coordinator (Contract)
October 15 2024
Industries
Architecture, Engineering and related
Categories Customer service,
Remote
Mississauga, ON • Full time
At Flynn, it's not just a job, it's a career
National Service Operations Coordinator
Customer Service Division
Flynn Group of Companies
Mississauga, ON
A Day in the Life:
· Process and organize a high volume of reports.
· Review and communicate with appropriate branch personnel regarding information required to compile customer reports, invoicing, and quotes.
· Produce detailed written reports on our findings and recommendations and forward to customers.
· Maintain and update customer database for each local branch.
· Use of web-based technology to obtain our field service technicians' data.
· Respond to local branch inquiries in a timely, courteous, and professional manner.
· Work closely with local branch personnel and departments to satisfy customer requirements.
· When required, follow up on outstanding quotations with customers via telephone and emails.
· Provide operational support to the local branches as it pertains to your role.
· Other administrative duties as required by the team.
What you bring:
· Ability to follow process-driven tasks with meticulous attention to detail and organizational skills.
· Ability to follow specific processes.
· Display excellent interpersonal and communication skills, both written and verbal essential.
· Ability to multi-task and prioritize to meet pressing deadlines.
· Ability to work independently, as well as in a team-based environment.
· Ability to make decisions based on your training.
· Ability to take initiative.
· Proficient computer skills in Windows based software.
· Advanced typing skills.
· Strong organizational skills.
· Ability to collaborate in team meetings.
· Strong demand for the English language, both written and verbal.
· Previous experience in a Customer Service role is considered an asset.
· Previous experience in the roofing industry is considered an asset.
· Advanced Microsoft Office skills (mainly Word and Outlook)
What We Offer:
· Competitive wages and benefits
· RRSP matching
· Great environment where our motto is "Flynn Family Winning Together"!
Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.
We are also highly active and committed to creating an environment which is accessible to all of our customers, employees and applicants. Reasonable accommodations in the hiring process will be provided to people with disabilities upon request.
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