Sr Customer Service Technician

Join a team recognized for leadership, innovation and diversity

The Sr Customer Service Technician will operate within our customer’s facilities performing the maintenance function per the Intelligrated contract. The Sr Customer Service Technician is critical to the smooth operation of our customer’s distribution centers and will be required to perform troubleshooting, repair, and preventive maintenance of our customer’s various material handling systems. The Sr Customer Service Technician will take the initiative to coordinate with other departments the activities required for the safe and satisfactory completion of any job tasks. The Sr Customer Service Technician will represent Intelligrated on site and will also need to follow our customer’s guidelines for general work practices outlined on site.

You will report directly to the Regional Maintenance Manager, and you will work onsite full-time at the customer location in Brantford, ON.

Responsibilities:

• Assists other Technicians in the repair and maintenance of distribution center material handling equipment
• Completes work orders, records, logs and other written or computer-based documents according to established procedures
• Diagnoses and repair mechanical and electrical problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g., multi-meter, laptop).
• Leads troubleshooting and repairs of mechanical and electrical equipment
• Follow appropriate safety procedures and use Personal Protective Equipment (PPE) while maintaining equipment (Lock Out/Tag Out, Arc Flash, etc.) and ensure a safe work environment by eliminating potential equipment safety hazards. Adheres to all department and company standards, operating procedures and safety requirements while contributing to improvement
• Operates material handling equipment, battery equipment, moving machinery, and other powered equipment
• Utilizes TCPiP as a troubleshooting/setup tool
• Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures
• Troubleshoots and repairs complex electrical/electronic problems with equipment, networks, PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious
• Assist in the development of specific technical and training documentation
• Provides resolutions to mechanical, technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor related issues
• Provides information to the Customer Service Department and other members of management to enhance Customer Service success. Follows up with customers and other departments to ensure issues have been resolved
• Participates in cleaning the conveyor systems, maintenance shop area, and part cage as appropriate
• Maintains inventory of company supplied tools and PPE
• Completes appropriate paperwork in a timely manner
• Has strong understanding of machine controls
• Serves as a Technical Trainer to the Customer Service Technician
• Analyzes and troubleshoots reoccurring issues and creates an action plan/RAIL to support the change
• May be required to perform other duties as requested, directed, or assigned

• Flexibility in covering multiple shifts and holiday hours as required.

• Willing to work overtime as required.
• Some travel may be required but it is not mandatory / this is for training purposes; this is strongly encouraged to help develop skills & learn networking across the many avenues Honeywell has to offer.
• Acts as CSS Site Supervisor on days required

This Honeywell building is a controlled goods program environment. Candidates must be eligible for CGP clearance.

You must have:

• High school diploma or equivalent required
• 3+ years of mechanical troubleshooting and repair experience
• 3+ years of electrical troubleshooting and repair experience
• 3+ years of experience using MS Office (Word, Excel, PowerPoint and Outlook)
• Shift work may be required
• Sr. level requires ability to travel extensively
• Valid Class G Driver’s License

Physical Job Requirements

• The ability to lift 25 pounds individually and 50 pounds as a two-person team.
• Ability to work at heights using fall protection PPE
• The ability to carry required tools and tool bag (10-15lbs) regularly for extended periods and distances.
• The ability to spend long periods of time standing and / or walking on concrete and other surfaces.
• The ability to work above your head for extended period of time while standing, laying, or seated (e.g., 30mins). The ability to lift weights listed above your head.
• The ability to move safely in confined spaces which may require crawling on hands and knees.
• The ability to safely climb / descend ladders and stairs frequently.
• The ability to work on a ladder for extended periods of time.
• The ability to wear personal protective gear correctly, to include but not limited to; safety shoes, hard hat, safety glasses / goggles / face shield, hearing protection, safety harness, ARC Flash suites, chemical and/or cut resistant gloves.

The job requires physical activities such as climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, dexterity, grasping, feeling, talking, hearing, and repetitive motions.

BENEFITS OF WORKING FOR HONEYWELL

• Benefits – Medical, Dental, Mental Health
• Paid Vacation
• Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

Accommodation is available upon request for applicants with disabilities under the Ontario Human Rights Code.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.



THE BUSINESS UNIT

Lifecycle Solutions and Aftermarket Services for advanced migrations, workforce productivity, and plant digitalization.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Additional Information

• JOB ID: HRD259728
• Category: Customer Experience
• Location: 3333 Unity Drive,Mississauga,Ontario,L5L 3S6,Canada
• Nonexempt