Supervisor, Customer Service - Abbott Core Lab (Mississauga)

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is based in out of our Mississauga, Ontario office, in the Core Lab Division. We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.

What You'll Do

• Oversee all day-to-day customer support functions including electronic and manual order entry; customer invoicing; lot sequestering; customer care and communications to ensure positive Net Promoter Scores and achieve sales and margin Plan targets.

• Provide input to the Senior Manager regarding 3rd party logistics/distribution team, ensuring 3PL organizations maintain healthy supply and inventory levels for ADD, AMD, ADC and APOC.

• Support timely invoice payment, contract compliance to established KPIs and service levels to end user customers. Support all day-to-day 3PL warehouse activities, freight and distribution in the most cost-effective manner.

• Support the implementation and maintenance of the effectiveness of the quality system.

• Support the management of 3PL costs through project work to address issues.

• Support the commercial sales and marketing organizations with proactive customer communication, demand planning and order management to achieve monthly sales and margin Plan expectations.

• Understanding customer needs and aligning Abbott services to meet needs.

Required Qualifications

• Three-year college diploma, bachelor's degree is preferred.

• Three to five years related experience in a call centre environment.

• Excellent interpersonal and customer relations skills.

• Developed sense of urgency and organization.

• Ability to manage direct reports and provide effective feedback to meet team objectives preferred.

• Strong writing skills.

• Knowledge of warehouse 3PL management, logistics and international ocean shipments

• Bilingual French and English

• SAP experience is preferred.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.