At JPMorganChase you will have the chance to be part of an amazing development journey while contributing to support our customers needs.
As a Loyalty & Retention Support Analyst within Chase Merchant Services, you will focus on reaching out to at-risk merchants to gather information, acquire signatures and see tasks through from request to completion. You will be responsible for leading support functions such as AML / KYC, Risk Reviews, Payment Brand Violations, and generating reports. You will handle inbound and outbound calls in a metrics-promoten environment, cross-sell value-added products or services, and record detailed notes of all merchant communications and actions. This role requires strong communication skills, excellent customer service skills, and the ability to manage competing priorities in a fast-paced environment.
Job responsibilities:
Required qualifications, capabilities and skills:
Preferred qualifications, capabilities and skills