Support Worker

The primary function of the job is to perform a variety of client-focused administrative duties including front-line, in-person, client services. It is an LAO work-based role.

Home Location: North York Family Law Service Centre
Secondary Location: 45 Sheppard

Reports to: Lawyer Manager, Toronto North Family Law Service Centre

•Reception and filing activities including answering a high volume of telephone calls and in person inquiries
• Providing information to clients and lawyers on the phone and/or in person regarding legal aid processes and/or the status of their file
• Scheduling and re-scheduling appointments for clients and booking interpreters when required
• Reviewing referrals for conflicts and financial eligibility, triaging and assigning them under the guidance of the Lawyer Manager or a staff lawyer
• Making referrals to other agencies or services when appropriate
• Supporting the Toronto Family Law Service virtual triage line as needed
• Opening mail, receiving faxes, and matching the correspondence with existing client files
• Filing paper documents and inputting client file information into Legal Files and the PeopleSoft system
• Electronic filing activities, including opening and matching correspondence (including email and virtual fax documents) with electronic client files and distributing appropriately
• Processing amendments, authorizations etc. in PeopleSoft system
• Monitoring the status of outstanding certificates
• Recording statistical data and entering this data into the appropriate system
• Checking and maintaining the FLSC's conflict database and entering pertinent notes for each client contact
• Monitoring and reporting client complaints to Lawyer Manager
• Equipment and usage tracking, including maintaining up-to-date equipment inventory, and recording and reporting copier usage (Excel skills)
• Acting as Health and Safety Representative and Fire Warden for the FLSC
• Performing other duties as assigned

• Familiarity with family law, Legal Aid Financial and Legal Eligibility Guidelines and LAO policies and directives
Exceptional verbal and written communication skills
• Experience in an office environment and proven ability to deal effectively with vulnerable clients on the phone and in-person
• History of outstanding client service and effective conflict resolution skills
• Team-oriented and well-mannered
• An ability to multi-task effectively in a busy work environment
• Sound organizational skills to ensure the accuracy of information and to maintain control of a variety of administrative of tasks
• Demonstrated ability to use latest communication technologies including Smartphones; and iPhone.
• Must have intermediate knowledge of the following Microsoft programs; Word, Excel, PowerPoint. Experience with Access would be an asset.
• Fluency in French is an asset

To apply submit a cover letter & résumé.

This position is represented by the OPSEU and the employee will be governed by the provisions of the collective agreement and union dues will be deducted bi-weekly from date of hire

Only those candidates selected for an interview will be notified by email.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

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Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to diversity and inclusion. Accommodations are available upon request.

Legal Aid Ontario encourages applicants from equity seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis descent, persons with disabilities, women, members of racialized communities and the 2SLGBTQ+ community. We recognize the value of diversity, equity and inclusion and are committed to addressing systemic barriers, and attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.