Customer Services Representative

Altum Health is a department within the University Health Network with over 300 employees across several sites (Ajax, Barrie, Brampton, Cambridge, Hamilton, Mississauga, Oakville, Oshawa, Toronto, Scarborough, and Vaughan). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers.

At Altum Health, we believe in providing "The Right Care. Always." by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers.

Union: Non-Union
Department: Altum Health
Site: Oakville
Reports to: Site Manager
Work Model: On-Site
Hours: 37.5 hours per week
Salary Range: $22.46 to $28.08 (Commensurate with experience and consistent with the UHN compensation policy)
Status: Permanent Full-Time
Closing Date: January 10, 2025

Altum Health is seeking a Customer Service Representative (CSR) to support our amazing team of clinicians and administrative professionals at our SITE clinic! As an integral member of Altum Health, the CSR performs multiple and individual product/service support activities in adherence to established policies, procedures, guidelines, schedules and formats.

The principal responsibilities include:

• Performing customer service responsibilities
• Assisting with client and product specific coordination and administration responsibilities to ensure individual product lines are operating in an efficient and effective manner
• Providing clerical support services
• Performing other duties consistent with the job classification as required

• Completion of High School education required
• Completion of Office Administration certificate or diploma preferred
• One (1) year or more of related experience required
• Previous on-the-job word processing and spreadsheet experience required; experience working in a Microsoft Office software environment an asset
• Experience working in a health care environment an asset
• Excellent interpersonal and customer service skills required
• Good verbal and written communication skills
• Good organizational, time management and prioritization skills required
• Ability to troubleshoot and resolve clinic/client/customer problems in a diplomatic manner required
• General knowledge of office practices, processes and procedures required
• Knowledge of medical terminology an asset
• Ability to deal effectively with difficult clients and conflicting situations required
• Ability to anticipate and tune-in to customer's unique needs required
• Ability to produce high quality work in accordance with Hospital standards
• Flexibility required to keep pace with an ever-changing environment
• Standard First/Aid Basic Rescuer Cardio-Pulmonary Resuscitation (C.P.R.) certification an asset

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.