Guest Services Team Member - 2024/25 Season

Position Type: Seasonal Contract, Part-Time and Full-Time Positions Available
Hours of Work: Variable - Monday through Sunday, days and evenings (closed Tuesdays) - Holidays, as required
Location: Orono, Ontario
Reporting to: Guest Services Supervisors, Guest Services Coordinator and Guest Services Manager
Start Date: December 2024 (Training may begin November 2024)

At Brimacombe ski area we don't just offer skiing and snowboarding, we offer a place for all ages to get outside, enjoy the fresh air and create memorable family experiences! We are currently seeking outgoing, customer-focused team members to help us turn everyday visits into wonderful winter memories.

As part of our Guest Services department you will play a key role in creating unforgettable customer experiences, as well as defining the culture of our team.

Key Responsibilities:

• Welcome all guests, taking the initiative to interact with and engage guests in conversation
• Use your knowledge of Brimacombe to ensure guests are provided with all the information and options for their experience on the slopes
• Demonstrate exceptional customer service ensuring positive guest interactions and experiences
• Take responsibility for guest enquiries/concerns/complaints in your area and deliver support in the prevention/resolution of customer issues
• Review all directed communications and take the initiative to stay informed of all Brimacombe activities including promotions, special events and marketing campaigns as well as updates to procedures/policies
• Promote and process sales of memberships, rental equipment, lift tickets, food purchases, Snow School services and more while following Brimacombe's cash handling procedures
• Ensure optimal guest comfort through active cleaning of the Chalets and specific outbuildings, including but not limited to floors, tables, washrooms, garbages, restocking condiments & amenities, etc.
• Assist in tracking all incoming and outgoing lost and found items
• Take on any challenge or help other team members when needed

Qualifications:

• 14 years of age or older
• Customer satisfaction-oriented
• Professional, energetic, outgoing and dependable team player
• Able to multi-task and show attention to detail
• Strong communication and time management skills
• Previous experience in a customer service, cash handling and/or cashier experience is an asset but not required
• Basic knowledge and comfort with computers including Microsoft Office and point-of-sale software
• Good with numbers (mathematical skills)
  

To Apply:

Please complete an electronic application by clicking the APPLY button associated with this posting. We are currently not taking applications in-person.

Hiring Timeline:

• Interviews will be scheduled upon receipt of qualified applications and will conducted via a virtual platform. We thank all applicants who respond, but only those selected for an interview will be contacted.
• Job posting will remain open until all positions are filled.
• Intermittent paid training will be scheduled prior to first regular shift.
• Regular hours will begin December or January, dependant on weather, start up and agreed upon availability of applicant.

Brimacombe is an equal and fair employer. Brimacombe is committed to an environment that is barrier free; if you require an accommodation throughout the recruitment and employment process, we will work with you to meet your needs.

Information provided in all applications for employment is treated confidentially and pursuant to Brimacombe's privacy policy. By submitting an application you certify that the statements made by you are true and complete to best of your knowledge. You acknowledge that any misrepresentation made by you in connection with your application will be sufficient cause for rejection of your application or, if hired, for termination. You authorize investigation of all statements contained in your application and release from liability any person or company furnishing such information.