Business Operations Support Officer - Bilingual (English/french)

Are you a highly organized individual with strong computer skills who is confident in your capabilities to provide client service and administrative support? The Ministry of Finance, Advisory, Objections, Appeals and Services Branch has a challenging opportunity to provide business operations support, and coordinate administrative services for the branch in such areas as case management and other general office administrative activities.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

You will:

- respond to general inquiries from internal and external clients;
- provide administrative support and financial reconciliations to ensure smooth business operations;
- maintain and archive electronic and manual filing/retrieval systems;
- maintain branch asset inventory;
- order supplies and reconcile invoices/statements;
- update and retrieve information from various databases and information systems;
- update the branch's case management system;
- perform backup duties for the Director's Administrative Coordinator.

How do I qualify?

Mandatory

You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Administrative Knowledge and Skills:

- You have demonstrated knowledge of office administrative policies and procedures;
- You can prepare correspondence and establish/maintain filing systems;
- You are able to requisition office supplies and services, process invoices and update inventory and asset control;
- You have an understanding of financial policies and processes to reconcile purchasing card statements, invoices and travel claims.

Organizational and Analytical Skills:

- You are able to determine which matters should be given priority in order to meet public service standards;
- You can use your excellent organizational skills to maintain filing and retrieval systems, and in maintaining adequate office supplies;
- You have analytical skills to assess the nature of enquiries in order to process files accordingly.

Customer Service and Communication Skills:

- You can effectively communicate with external and internal staff using tact and diplomacy;
- You can explain/clarify unit procedures and provide routine information;
- You have the ability to resolve administrative issues and provide assistance to ministry staff, clients and service suppliers;
- You have the ability to deal with clients in confrontational situations.

Computer Skills:

- You are proficient with various desktop software programs (i.e. Microsoft Word, Excel, Outlook, PowerPoint, Visio, Teams, OneNote and SharePoint), databases and information systems to update and retrieve information and produce a variety of reports and materials;
- You have knowledge of office equipment to copy materials and transmit correspondence;
- You have experience using internet and intranet to search and obtain information.