Academic Support Coordinator
Duties and Responsibilities:
Reporting to the Academic Support Officer, the Academic Support Coordinator is a multifunctional position providing clear, accurate and concise information on a full range of academic issues to undergraduate students, staff and faculty, of the Faculty of Engineering and Design, as well as other Academic units, University Services and the general public. The incumbent must be experienced in oversight of administrative workflows, efficient in processing registration and academic requests, and well-versed in overseeing the administrative aspects of the student service operations. The incumbent trains and provides advice to staff on procedural academic matters and on current Faculty and University regulations, rules and policies. This includes the processing of forms, reviewing student records, responding to high volume of student inquiries, follow-through and completion of processes.
Qualifications:
The incumbent must possess the following qualifications:
• Knowledgeable of administrative and office procedures and efficient in his/her duties. • Excellent communication, interpersonal and organizational skills and be a strong team player. • Able to relate successfully and in a professional manner to all members of the University community (staff, faculty and students).
• Tact, discretion and respect must be exercised when dealing with students, potential students, visitors, faculty, staff, alumni and the general public.
• Able to problem solve and know when and where to refer students for additional information and assistance.
• Knowledgeable about University Services.
• Able to complete work accurately and be attentive to detail. Reliability and accuracy are critical.
• Necessary organizational skills, be able to work under pressure, and to get work done with a minimum of supervision.
• Knowledgeable of the demands of, and have the ability to operate in a culturally diverse work place. The position requires a sensitivity to, and understanding of various
cultural, ethnic and linguistic profiles.
• Ability to adapt to changing environments.
• Maintain current and thorough knowledge and skills in, conventional office applications, particularly Banner and website maintenance, including the various communication and database systems.
Education and Experience:
The above is normally acquired through the completion of:
• Completion of a four year University degree, preferably in Engineering or Business.
• Three-years of related experience, preferably within an engineering academic environment
HR Note:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.