Bilingual Engagement Support Administrator (6-month Term)

Unit | Department: Advocacy, Engagement and Governance | Engagement Support

Reports to: Lead, Engagement Support

Type: Full-Time | Temporary | 1 Vacancy

Location Options: Ottawa, ON (Hybrid) or Toronto, ON (Hybrid) or Ontario, CA (Remote) or Quebec, CA (Remote)

What makes you a great fit for this role?

You are a proactive and detail-oriented individual looking for an opportunity to support engagement strategies. You love providing excellent customer service and managing data. You consider yourself to be a strong communicator and a team player. You bring bilingual communication skills (English/French) as well as experience with CRM systems.

We Have:

• Rockstars to work with
• Leaders that have your back
• An enterprise that embraces change
• The tools to do your job
• An unmatched employee experience
• Wellness initiatives that'll make your jaw drop

You Have:

• Excellent customer service and communication skills
• Bilingual proficiency in English and French
• Strong attention to detail
• Ability to learn quickly and adapt
• Experience with CRM systems
  
  

And this is totally you:

• Respond promptly to inbound calls and emails, ensuring a positive experience
• Provide initial troubleshooting and escalate complex issues as needed
• Monitor engagement dashboards and input data accurately in the CRM system
• Track customer interactions and identify trends for improvement
• Collaborate with team members and other departments to enhance member experience

Does this sound like your next opportunity? We hope you apply!

The CMA and the CMA Group of Companies (CMA Foundation and CMA Impact) are committed to accommodating employees with disabilities, accessibility needs, and other protected human rights characteristics, to the point of undue hardship. Any candidate requiring accommodation is encouraged to make their needs known.

Reconciliation, equity, diversity, and inclusion are key priorities, and the CMA enterprise actively strives to build a culture where all employees can be their authentic selves and are valued for their diverse personal experiences and perspectives. We welcome and encourage candidates from diverse backgrounds and a variety of lived experiences to apply.

The CMA and the CMA Group of Companies (CMA Foundation and CMA Impact) has hybrid as well as remote workers across Quebec and Ontario. The Enterprise works in partnership with stakeholders and counterparts nationally across Canada. Due to the nature of the work performed for this position, the incumbent is required to communicate with colleagues in Quebec, Ontario and/or other provinces in English. Proficiency in French is an asset, but not a requirement of this role.

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Responsable de l'administration, Soutien à la mobilisation (poste bilingue - mandat de six mois) *cliquez sur le lien pour une description complète en français