Client Service Manager I

Description

Create awesome experiences for our customers.

Our team and what we'll accomplish together

Are you the type of person who can't resist a good challenge? Do you believe that learning is an exhilarating journey, and your well-being matters as much as your career? If so, you're in for an exciting ride with the TELUS Health team!

At TELUS Health, we've created a workplace that thrives on curiosity, continuous learning, and, most importantly, fun! Our commitment to your well-being isn't just a promise; it's a priority. We know that a happy and healthy team brings out the best in everyone, and together, we're building a future that's not only friendly but downright fantastic.

What you'll do

• As an integral part of the TELUS Health team, our Client Service Management squad is a passionate force dedicated to delivering best-in-class customer service and support
• Representing the TELUS brand, values, and promise, we take pride in positively impacting our clients' healthcare journey
• As a Client Service Manager I, you will play a key role in revolutionizing healthcare by passionately supporting doctors and clinics in administering their Electronic Medical Records (EMR) systems
• Ensuring Seamless Customer Interactions: In supporting doctors and clinics reliant on our EMRs, we prioritize the maintenance of their accounts
• Your role involves efficiently and attentively handling customer requests for account maintenance, encompassing updates, changes, and inquiries with care and precision
• Exceptional Customer Service: We don't just want customers; we want raving fans
• Your commitment to exceptional service will turn challenges into triumphs and inquiries into opportunities
• Relationship Building: Imagine being the go-to person for our clients, forging connections that are as strong as steel
• Your charisma and expertise will be the secret sauce in creating partnerships that endure
• Spirited Teamwork: Collaborate with cross-functional teams, such as technical support, billing, and operations, to address customer needs and resolve issues effectively

Qualifications

What you bring

• Customer First Approach: A deep commitment to delivering exceptional customer service is non-negotiable
• The Client Service Manager I should be dedicated to exceeding client expectations and fostering a culture of customer-centricity within the team
• Exceptional Communication Skills: Clear, concise, and effective written and verbal communication is paramount
• The ability to convey complex ideas both internally and externally is crucial for success
• Expert Relationship Builder: Exceptional interpersonal skills are a must
• The ability to cultivate and maintain strong relationships with clients, understanding their unique needs and challenges, is fundamental
• Industry Knowledge: An extensive understanding of the health industry, healthcare technology, or related fields is essential
• Knowledge of industry trends, regulations, and emerging technologies is a significant advantage
• Autonomous Administrative Proficiency: A demonstrated ability to efficiently handle paperwork and administrative tasks with minimal supervision, ensuring accuracy and timeliness
• Problem Solver Extraordinaire: The ability to navigate complex issues with finesse is crucial
• A Client Service Manager I should excel at problem-solving, turning challenges into opportunities for clients and the team
• Educational Background: A post secondary diploma or bachelor's degree in a relevant field is typically required
• Additional certifications in customer service, project management, or related areas are advantageous

Great-to-haves

• Adaptability to new technologies
• Experience in navigating organizational changes, ensuring minimal disruption to client services
• Previous experience with Salesforce and/or a TELUS EMR platform