Product Support Co-op
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About this opportunity:
Location - Ottawa, Canada
12 - 16 Month CO-OP
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
We are now looking for a Product Support CO-OP to join our team in Ottawa. As a member of the team, you will be providing technical support to customers utilizing our products. The primary objectives include ensuring the smooth integration of our products into customer networks, and promptly addressing any arising issues. This job demands close interaction with BNEW Development teams, Systems & Technology, and Product Line and Customers. This role will give excellent opportunity to be exposed to various functions across the different engineering units. You will support and learn alongside senior engineers and developers who are experts in their respective fields to accomplish your goals and create continuous improvements for the company.
What you will do:
- Perform setup of products, testing and fault reproduction in E// labs for BBs, radios, UEs and HW equipment.
- Troubleshooting and analysis of customer issues according to established processes (CSR, Design consultations, TRs etc) and be an interface to design for issue resolution.
- Leverage data analytics team to understand N/W impact and background by translating the technical requirements to Network data analytics team and analysing the results.
- Should be able to support and execute deployment activities in own lab or network environment, and in a customer network.
- Enhance technical proficiency through knowledge sharing, training, mentorship, and continuous learning initiatives.
- Identify opportunities for improvement and innovation in products and processes to either solve technical problems or have better customer value.
- Develop RAN/ERS knowledge with the ability to dive into specific areas.
- Develop Customer Insight and mindset.
- Develop skills in troubleshooting and customer support.
- Deliver Results and Meet Customer Expectations.
- Network with people from different teams.
- Address Customers and Senior management concerns and inquiries.
The skills you bring:
- Studying in a related technical field (Electrical Engineering or related field) for bachelor's or master's degree with at least 1 semester remaining of school after CO-OP concludes
- Comfortable in lab to do integration and testing.
- Have a customer mind-set.
- Excellent English speaking and writing communication capabilities.
- Self-motivated, driven, results oriented.
- Ability to work in teams and support your colleagues.
- Experience with programming and scripting such as Python.
- Comfortable speaking up about work related tasks and describing ongoing progress.
- Innovative, adaptive, and able to work well in a dynamic and complex environment.
- Passionate about learning and expanding skillsets.
- Excellent planning and organizational capabilities
- Time zone and scheduling flexibility when working alongside those in other offices.
- Microsoft Office capabilities (Word, PPT, Excel. etc)
- Teams/Outlook Experience (for communication)
- Experience with SQL, Power BI
- Knowledgeable with advanced statistics
Application accepted until February 28, 2025 or until filled.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Ottawa
Job details: Developer