Senior Customer Solutions Architect- Service Now

Description

Ready to create innovative solutions and best practices?

As a crucial member of the TELUS Business Enterprise Service Management (ESM) Practice, you will bridge the gap between our Sales team and prospective customers, ensuring the successful implementation and adoption of ServiceNow solutions.

Our team and what we'll accomplish together

By collaborating closely with the Sales team, you will tailor value messaging to address the specific challenges, needs, and use cases of our customers, driving impactful business outcomes. Together, we will manage proof of concept engagements, creating solution-driven relationships that result in comprehensive sales proposals, scope of work documents, and RFP/RFI responses. Our collective efforts and high-level client relationships will enable us to become trusted advisors, ensuring customer satisfaction and fostering long-term partnerships.

What you'll do

• Serve as the main technical liaison between the TELUS Business sales team and prospective customers.
• Assist in the preparation of sales proposals, scope of work, and RFP/RFI documents based on customer needs.
• Configure and maintain live demonstration environments of ServiceNow Instances.
• Work closely with the Sales team to ensure the understanding and positioning of solutions.
• Join sales team meetings with existing and new customers to provide solution assistance.
• Create and manage Proof of Concept (PoC) engagements with prospects.
• Proactively follow up with the Sales team and prospects for additional information or clarifications.
• Accurately translate customer requirements into TELUS Business statements of work through collaboration with the Sales team, Delivery Leads, and customers.
• Partner with sales and technical teams to manage overall client relationships and sales of additional products and services.
• Manage high-level expectations and earn the trust and respect of all stakeholders to become their trusted advisor.
• Demonstrate awareness of industry trends, developments, and leading-edge technologies, presenting senior management with evaluations and recommendations.
• Other duties as required.

Qualifications

What you bring

• Strong organizational skills and time management.
• Experience delivering discovery and requirements workshops, Proof of Concepts, and engaging software demonstrations.
• Experience and/or certifications with one or more ServiceNow modules: ITSM, CSM, SPM, HRSD, ITAM/SAM, and ITOM.
• 3+ years' experience in a ServiceNow consulting role with large enterprise customers

Great-to-haves

• Numerous ServiceNow CIS certifications.
• Effective communication with both ServiceNow technical teams and C-Level stakeholders.