Summer Student - Counter Services Assistant
Requisition ID: 15968
Department: Finance and Corporate Services Dept.
Multiple Positions
Salary Information: $17.200 - $18.032 per hour (2025 rates of pay)
Affiliation: Non Union/Non MPE
City: Ottawa, ON
Job Category: Summer Student Recruitment
Application Close: 28/02/2025
JOB SUMMARY
ServiceOttawa is the first stop for City of Ottawa services for residents and businesses through ottawa.ca, My ServiceOttawa, Call Centre Services (3-1-1) and the Counter Service Centres. ServiceOttawa provides a gateway to the City so that residents and businesses don’t have to navigate multiple departments to get what they need. The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence.
Under the guidance of a Team Lead in the Counter Services Branch of ServiceOttawa, you provide basic customer service assistance in the provision of general information related to the delivery of a variety of City products and services at an assigned location.
EDUCATION AND EXPERIENCE
High School Graduate entering college/university in the fall
Minimum of 4 months but less than 8 months of related experience is required, including 6 months of customer service experience dealing with clients face to face.
Previous office experience is a definite asset.
Completion of customer service course is desirable
KNOWLEDGE
- Knowledge of City of Ottawa services is an asset.
- Strong and accurate data entry/keyboard skills required.
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Strong customer service skills and ability to diffuse irate customers
- Attention to details, resourcefulness and problem solving
- Adeptness at using various software
- Excellent communication and interpersonal skills, combined with an outstanding customer service attitude required. Must have the ability to interact effectively and politely with members of the public and work-related contacts, often in confrontational environment.
- Flexibility to cross-train into various work areas and work as a member of a team.
WHAT YOU NEED TO KNOW
- Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.