Full Time Community Services Team Leader

The Community Services Team Leader will provide support and assistance to the Community and Family Services in various programs related to community and client support in accordance with Salvation Army mission, values and standards.

The incumbent is responsible as a group/work leader. The Incumbent is responsible for providing direction and checking results, but generally works along with those supervised. The incumbent directly supervises employees and volunteers.

General

• Ensure the ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives.
• Ensure that all duties are completed in accordance with the principles, standards, policies, and procedures of The Salvation Army.
• Assist the CFS Manager with ongoing strategic planning to ensure programming reflects client need as these may evolve in our changing socioeconomic climate.
• Work with the CFS Manager to ensure that programs (including program reviews, inspections, and audits) meet contractual, legal and internal requirements.
• Serve as a resource person to the CFS Manager in matters of community relations and media as related to the Community and Family Services.
• Ensure compliance with policies and procedures as it relates to external funders.

Program

• Oversee food bank operations - ordering and/or receipt of food donations, recording, general cleanliness, organization.
• Responsible for making sure any concerns with maintenance and general cleanliness of the Food Bank are forwarded to CFS Manager.
• Conduct client intakes, assessing theirs needs and determining how we can best assist them; provide budgeting guidance to clients as required.
• Develop and maintain a good understanding of services provided by external agencies.
• Network with Salvation Army, government and community social services providers to coordinate resources for the benefit of clients and program.
• Represent The Salvation Army Saugeen Shores Community and Family Services within the community, as directed.
• Engage and implement a local Emergency Response Plan, assisting with provincial/federal emergencies as required.
• Coordinate/organize/develop annual/seasonal donation and fund-raising efforts such as: Christmas Kettle Campaign, Summer Camps, other community outreach programs etc.

Human Resources

• Provide direction and support to employees/volunteers and ensure that they work together to achieve the purposes of the organization.
• Responsible to review and assign weekly workload for all Saugeen Shores Community and Family Services staff/volunteers.
• Develop strategies and recommendations for staff and volunteer development.
• Responsible for preparing employee/volunteer work schedules.
• Ensure that all employee/volunteers maintain any mandatory training or certification; identify any training needs and reports to the CFS Manager.
• When applicable ensure that all processes and expectations outlined in the Student Placement Policy are followed.

Health and Safety

• Monitor staff and volunteer safety practices in compliance with health and safety standards, and prepare, submit and act on incident reports; provide calming intervention as required ensuring the safety of everyone.
• Responsible to work in compliance with the Ontario Health & Safety Act and Regulations.
  • May perform workplace inspections as required.
• Assist in the orientation of new staff and volunteers regarding health and safety procedures.
• Responsible to report any serious health and safety infractions or problems in accordance with policies to the CFS Manager.
• Participate in the supervision of Early and Safe Return to Work plans where applicable.
• Ensure the Community and Family Services Department is cleaned regularly according to acceptable health standards and that physical property is maintained, arranging for repairs as necessary.
• Report any safety hazards, maintenance problems, equipment or supply needs to the CFS Manager.

Administration and Finance

• Maintain accurate records of client information on The Salvation Army's computer system while maintaining confidentiality and providing statistical reports.
• Maintain accurate written records, logs of activities, including activity reports and statistical information.
• May prepare and submit grant/funding applications; complete timely, accurate reports as required.
• Receive, record, secure monetary and non-monetary donations; ensure information is forwarded to CFS Manager or designate for the issuing of donation receipts for income tax purposes.
• Provide input in the development and implementation of policies and procedures for Community and Family Services programs.

Perform other position related duties as required.

WORKING CONDITIONS:

• This is a permanent full-time position based on 37.5 hours per week.
• Schedule may vary according to requirements of responsibilities - some weekend and evening work may be required; flexibility is required as it relates to hours of work.
• The Supervisor will set the hours of work and work schedule.
• Ability to repeatedly lift up to 50 pounds.
• Working environment is typically in the office in generally agreeable conditions.
• This job requires reaching, bending and stooping frequently, working in a standing position for periods of time.
• May experience dealing with difficult people and verbal abuse.
• Travel is required and associated with this position.

Normal hours of work: will be set in consultation with the supervisor as per operational requirements, Monday to Friday, 8:30 a.m. to 4:30 p.m. and includes a ½ hour paid meal break.

Please note there may be a seasonal temporary increase in hours to a maximum of 40 hours per week during the months of November and December and includes a ½ hour unpaid meal break as required.

• Completed an Undergraduate University Degree, preferable in Human (Social) Services field or equivalent.
• Safe Food Handling and First Aid/CPR Certifications or willingness to obtain.
• Non-violent crisis intervention training or willingness to obtain.
• Valid Ontario Class "G" Driver's License, personal vehicle required and insurance, current copy of driver's abstract that is satisfactory to The Salvation Army, in its sole discretion, is required. A program vehicle will be used when available.

EXPERIENCE AND KNOWLEDGE:

• Minimum of two (2) years of prior related experience, including, experience in a specialized social services program; inclusive of supervisory experience.
• Supervisory/management skills and the ability to lead, coach and motivate.
• Experience dealing with office equipment and tools.
• Knowledge of community-based resources and experience networking with government and social service agencies.

Alternative combinations of education and experience may be considered.

SKILLS AND CAPABILITIES:

• A high level of integrity, good judgment and ability to maintain appropriate confidentiality.
• Participate in mandatory orientation training, on-going professional development and training.
• Excellent interpersonal, organizational and communication (oral and written) skills.
• Attention to detail, problem solving and analytical skills.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Proficient in working in a computerized environment must have strong skills using Microsoft Office Suite.
• Adaptability: Demonstrate a willingness to be flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
• Behave Ethically: Understand ethical behaviour and business practices and ensure that own behaviour is consistent with these standards and aligns with the values of the organization.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques in both one-on-one and group settings.
• Creativity/Innovation: Develop new and unique ways to improve the community-based programming and to create new opportunities.
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Organize: Set priorities, monitor progress towards goals, and track details, data, information, and activities.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Ability & willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector search.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.