Supervisor, Client Services

For over 50 years, LifeLabs has been Canada's leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratorytests come through LifeLabs' laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians' lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada's Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Reporting to the Manager, Client Services, the Interim Supervisor is accountable for providing leadership to assigned site location(s). Base location will be 250 Harding Blvd, Richmond Hill, ON.

This position is responsible for the day to day management of employees, workflow, client service, occupational health and safety, and resources within the aforementioned locations. It is also responsible for ensuring compliance with all corporate policies and procedures. As needed, may be required to perform phlebotomy and undergo an annual competency assessment. Working environment includes office-time plus regularly scheduled travel to assigned locations and client visits.

This is an on-site full-time permanent role

**The successful candidate must have valid drivers license and their own vehicle. They must be willing to travel throughout the GTA and GGTA. Must have excellent computer skills and fluent on all Microsoft applications
Must have scheduling experience & extensive front end knowledge**

Your responsibilities will include:

• Responsible for the day-to-day management of employees at site.
• Ensures scheduling requirements; grants all time off requests and overtime shifts; authorizes all schedule changes; prepares quarterly sick report review.
• Manages recruitment, hiring, onboarding, discipline and terminations, attendance and performance management, training/development, and coaching.
• Prepares documentation for group benefits and returns to work.
• Sets departmental SMART goals; works with the team to achieve goals.
• Participates in meetings with Human Resources and local Union representatives to investigate grievances and other employee issues.
• Establishes and maintain a good working relationship with local Union representatives.
• Monitors and follows-up on key metrics (PWT, Prod, NPS).
• Conducts Ops review.
• Ensures alignment with supply chain management objectives.
• Prepares for IQMH/DAP audits.
• Conducts complex NCE investigations and provides follow-up; provides guidance and support for routine NCE investigations.
• Provides technical support for quality checklists/logs.
• Monitors employee files and creates incident logs.
• Monitors scorecards for vacation coverage.
• Provides support for major work orders/repairs, janitorial contracts.
• Provides approval for expenses.
• Manages assigned projects and attends required meetings.
• Provides appropriate onboarding and orientation to new hires.
• Conducts rolling closures.
• Provides support for Incident investigations/Medgate.
• Supports RTW planning. Minimum Hiring Requirements

What you bring to the role:

• High school diploma; post-secondary education an asset.
• 3-5 years leadership experience managing a team and function.
• Phlebotomy skills, Home Care and/or Data Sort experience.
• Understanding of PSC functions, administrative skills.
• Supervisory experience preferred.
• Must demonstrate strong leadership qualities and skill sets.
• Must have a strong understanding of the importance in meeting Key Performance Indicator (KPI) and understands requirements for QRA and EHS compliance.
• Must demonstrate strong communication skills and good punctuality.
• As needed, may be required to perform phlebotomy, and undergo an annual competency assessment.

LifeLabs' compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs' Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs'. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!