Bilingual Social Media Support Agent
Job Description
Accenture Niagara is growing!
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.
What sets us apart from other employers?
We offer a $19.23 per hour starting wage and a $1000 signing bonus!
$4 hourly language premium for handling bilingual (English and Spanish) customer inquiries via email, webchat and/or calls!
We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 - 12 months after starting with Accenture.
Accenture has also been ranked a Canada Top Employer for 13 consecutive years.
What can you expect from us?
Competitive hourly rate ($19.23 base to start)
Language premiums of $4/hour for bilingual customer inquiries via email, webchat and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.
Sign on bonus of $1000
A comprehensive total rewards package (health and dental benefits, wellness programs, paid sick leave, generous time off, RRSP, and more!).
Full-time positions scheduled between 35 and 44 hours per week.
Annual merit increases based on performance
Recognition for individual efforts
Spacious workstations with updated technology platforms and equipment
Supportive environment to assist with individual success
Opportunities for continued self-development with access to extension online courses
Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire
Extensive post-training coaching and support for up to 3 months
A sense of community! We pride ourselves on our inclusive, open, and engaging work environment
Opportunity to give back to the community supporting local causes and volunteer efforts.
NOC Code 6552
What would your day-to-day look like?
The Media Expert will be a primary point of contact for our Spanish speaking strategic partners and will maintain strong direct relationships with key partners in the media entertainment space. They will provide operational day to day support to managed partners.
Identifies strategic partners, educate them on Social Media platform and technology
Manages strategy, implements, and optimizes partners objectives on social media.
Tracks, analyzes, and communicates key quantitative metrics and business trends to managed partners
Manages an existing book of business and services 300 accounts through phone and email outreach to new and legacy partners
Presents and promotes client solutions to existing and new partners
Plans and organizes a daily work schedule to call on existing and potential partners, conducts cold call outreach to new partners, responds to scaled marketing leads on an ongoing basis to secure engagement with new partners
Qualifications
Basic Qualifications
1 year of experience in Customer Service.
High School Diploma or equivalent.
Must be proficient in reading and writing Spanish (advanced proficiency)
Excellent communication, verbal and written, in Spanish and English
Minimum 6-month Internship in Marketing, Social Media, Sales or a minimum of 1 year of work experience in Marketing, Social Media or Sales
Strong interpersonal skills
Self-motivated and independent thinker who is ready to take on initiatives without constant supervision
Rapid learner who thrives in a fast paced environment
Preferred Qualifications
Experience using social media.
Familiarity with online advertising products, digital experience a plus.
Good to excellent computer skills with technical expertise
Professional Skill Requirements
Excellent listening, interpersonal, and customer service skills with a solutions mindset and passion for customer experience.
Exceptional grammar, typing accuracy, and writing skills.
Positive attitude with the ability to overcome sales rebuttals.
Demonstrates the ability to work with minimal supervision, exercise good judgment, and maintain a dedication to continuous improvement.
Flexible, quick learner, able to adapt to continuously evolving needs and identify areas for client improvement.
Highly motivated with strong attention to detail and follow-through, eager to contribute to a collaborative team environment.
Demonstrated teamwork and collaboration in a professional setting (military or civilian).