Customer Service Representative- Technical Helpdesk
Job Description
Positions Based in St.Catharines, Ontario
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.
What sets us apart from other employers?
We offer a $19.23 per hour starting wage and a $1000 signing bonus!
We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 - 12 months after starting with Accenture.
Accenture has also been ranked a Canada Top Employer for 13 consecutive years.
What can you expect from us?
Here are a few benefits you can expect when working with an exceptional team at Accenture:
Competitive hourly rate ($19.23 base to start)
A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, paid personal time off, and retirement plan options.
Sign-on bonus of $1,000.
Shift premium for hours worked after 9:00pm, 7 days a week.
Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.
Full-time positions scheduled between 35 and 44 hours per week.
Flexibility to select your assigned schedule every month based on your performance.
Annual salary increases based on performance.
Recognition for individual contributions.
Spacious workstations with updated technology platforms and equipment.
Supportive environment for individual success and self-development through online courses.
Professional development including comprehensive paid training from 2 to 8+ weeks upon hire.
Extensive post-training coaching and support.
A sense of community! We pride ourselves on our inclusive, open, and engaging work environment with many active ERGs to participate in or support.
Ongoing opportunities to give back to the community supporting local causes and volunteer efforts.
NOC Code: 64409 (Teer Category 4)
As a valued member of our team, you will have the opportunity to make a positive impact by:
Engaging with customers through tickets to provide exceptional support.
Using your technical expertise to troubleshoot and resolve customer issues remotely, ensuring a seamless experience.
Proactively identifying opportunities to enhance our systems and technologies, driving efficiency and innovation.
Collaborating with cross-functional teams to propose innovative solutions and improve the overall customer experience.
Seeking feedback from customers to identify areas for improvement and implementing necessary changes.
Sharing your technical knowledge and expertise to influence and persuade others. Following best practices and industry standards to deliver high-quality work.
Continuously improving your skills and knowledge to stay ahead of the curve and exceed customer expectations.
Qualifications
Basic Qualifications
1 year of experience as a help desk technician and/or customer support role.
Tech-savviness with a strong understanding of office automation products, databases, and remote control.
High School Diploma or equivalent.
Flexibility to adapt to different hours of operation.
Strong written communication and keyboarding skills
Preferred Qualifications
Technical experience, with a focus on digital technologies.
Ability to quickly learn and apply new technologies.
Strong multitasking skills and the ability to use multiple tools to provide efficient resolutions.
Post Secondary Education in technology an asset
Knowledge of Domains, SQL, Splunk, Google Chrome Developer tools and JSON files.
Professional Skill Requirements
Strong analytical and problem-solving skills.
Excellent decision-making abilities based on logical and factual analysis.
Attention to detail and precision in your work.
Effective communication and interpersonal skills.
Adaptability and flexibility in a fast-paced environment.
Strong organizational and time management skills.
Demonstrated teamwork and collaboration in a professional setting, showcasing your ability to work well with others.