Helpdesk Support Advisor
Job Description
As a valued member of our team, you will have the opportunity to make a positive impact by:
Engaging with customers through chat and e-mail to provide exceptional support.
Using your technical expertise to troubleshoot and resolve customer issues remotely, ensuring a seamless experience.
Proactively identifying opportunities to enhance our systems and technologies, driving efficiency and innovation.
Collaborating with cross-functional teams to propose innovative solutions and improve the overall customer experience.
Seeking feedback from customers to identify areas for improvement and implementing necessary changes.
Sharing your technical knowledge and expertise to influence and persuade others. Following best practices and industry standards to deliver high-quality work.
Continuously improving your skills and knowledge to stay ahead of the curve and exceed customer expectations.
Qualifications
Basic Qualifications
1 year of experience as a help desk technician and/or customer support role.
Minimum 6 months of customer service experience at Accenture
Tech-savviness with a strong understanding of office automation products, databases, and remote control.
High School Diploma or equivalent.
Flexibility to adapt to different hours of operation.
Strong written communication and keyboarding skills
Preferred Qualifications
Technical experience, with a focus on digital technologies.
Ability to quickly learn and apply new technologies.
Strong multitasking skills and the ability to use multiple tools to provide efficient resolutions.
Prior Web chat experience.
Basic knowledge of Domains, SQL, Splunk, Google Chrome Developer tools and JSON files.
Professional Skill Requirements
Strong analytical and problem-solving skills.
Excellent decision-making abilities based on logical and factual analysis.
Attention to detail and precision in your work.
Effective communication and interpersonal skills.
Adaptability and flexibility in a fast-paced environment.
Strong organizational and time management skills.
Demonstrated teamwork and collaboration in a professional setting, showcasing your ability to work well with others.