Dispatcher
Overview
The Dispatcher is responsible for the flow of customer service to the members of the university community seeking security services. As the point person, they are front facing offering timely and accurate access to security service. With a continuous and extreme attention to detail, the Dispatcher monitors and uses various electronic tools to ensure the safety of security guards specifically, and the entire university community, generally.
Responsibilities
Reception/Customer Service:
Greets members of the university community cheerfully and professionally and immediately responds to; Telephone calls and office walk ups
Operates cash register and point of sale machines selling parking products
Takes payment for parking fines
Offers advice on parking ticket appeal process
Issues keys based on authorized lists
Receives reports of illness
Dispatch Duties:
As the primary link between the members of the security team in the field;
Exercises excellent judgment in recognizing situational urgency and responds
Answers emergency phones
Monitors various alarm panels and security cameras
Records an electronic running log of security activities
Dispatches security guards to calls for service via two way radio system
Monitors the activities of security guards to verify their safety
Reports unusual incidents and anomalies to senior security guard or designate
Clerical Work:
Maintains lists of people approved for access to buildings and rooms, files documents,
Maintains control of key ledgers
Provides advice and guidance on security practices
Qualifications
Has a minimum of a post secondary certificate or diploma in office administration, emergency
management, or similar education or,
Three to five years experience at a complaints desk or customer service desk and,
Has the ability to operate computers and various software applications
Experience in point of sale equipment and handling cash
Demonstrates extreme attention to detail
Considered an Asset:
Private Security and Investigative Services Act security licence is an asset