Application Support Specialist - Tangerine

Requisition ID: 218156

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As Canada's leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is and we continue to evolve on what it can be, using technology to create innovative, forward thinking banking solutions with our clients' needs in mind. We are made up of high performing, curious, energetic and collaborative individuals who thrive in our high trust agile environment to deliver best in class solutions for our customers.

Are you ready to make the change and become part of an established disruptor with the backing of a highly engaged team? If so come join us and help redefine the Canadian banking landscape!

Is this role right for you? In this role, you will:

• Develop & maintain software following sound software engineering principles and lead investigations for production issues and come up with solutions that meet security standards defined by the organization

• Work with development team on the Release and perform the assigned development tasks include but not limited to Configuration/Infrastructure changes and Update patches.

• Application system support and handling escalation during the day as well as off-hours Interface with Tangerine infrastructure and application teams to maintain and support infrastructure and applications

• You'll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective Tangerine technology groups and vendors.

• Lead root cause analysis to in-scope systems, identify improvements, and drive to implementation

• Develop operational plans, processes, and procedures to improve service delivery and resiliency

• Lead by example and mentor growing developers in the team

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Advanced knowledge of application lifecycle management, troubleshooting and performance monitoring

• Ability to identify and resolve production incidents in a timely manner

• Strong experience with application frameworks and Technologies like .NET and Java

• proficiency in SQL for querying, analyzing and troubleshooting database related issues

• Experience with database platforms like Oracle, Microsoft SQL server, or MySQL

• Strong understanding of Windows and AIX/Linux server environments.

• Experience with server configurations, log analysis, and performance optimization.

• Knowledge of scripting languages (e.g. PowerShell, Bash) for automation.

• Proficiency in ITIL practices such as incident management, problem management and change management.

• Experience with tools like Dynatrace and Sumo Logic for performance and log monitoring

• Must possess excellent verbal and written communication skills, as well as strong problem-solving skills coupled with the ability to collaborate with and lead teams toward resolution.

• Experience with application monitoring tools like Dynatrace, Google Cloud Platform, and other log analysis tools, to help with investigation an asset.

• Solid experience working on infrastructure centric platforms and advanced working knowledge of the server and network configurations both for deployment and at run-time an asset.

• Familiarity with front end technologies (e.g., HTML, CSS, JavaScript, React or similar JS frameworks), caching and message queuing systems an asset.

• Nice to have the working experience with Canadian Mutual funds an asset.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.