Business Application Support Specialist
Job Summary
Job Description
What is the opportunity?
As a Business Application Support Specialist, you will provide RBC Wealth Management branches with personalized, consultative software support and technology coaching via email and telephone. This position exists to support DS and PH&N branch staff with the growing number and complexity of software tools. The Business Application Support Specialist will partner with Branch Application Specialists to provide "how-to" technology support and solutions that allow IA teams to streamline processes and suggest business building opportunities using software tools.
What will you do?
- Consult with internal partners and business owners to provide for "how to" needs of the caller
- Provide superior consultation and coaching for individual needs.
- Escalate issues and problems to internal support teams as appropriate.
- Provide solutions to meet client needs while promoting user self-sufficiency.
- Identify common threads of user requests and escalate to group manager for investigation of training/support solutions.
- Assist in webcast delivery where and when applicable.
- Share best practices amongst team members in terms of technology tools and overall business practices.
What do you need to succeed?
Must Have
- Retail brokerage experience in a DS or PH&N branch setting
- In-depth knowledge and understanding of the wealth management industry
- Good knowledge of technical and business trends in the wealth management business
- Demonstrates commitment to learning and professional development.
Nice to Have
- French and English language skills (Bilingual)
- Knowledge of New Account Documentation and procedures
- In-depth knowledge of SalesForce and COB
- Operations or Head Office background
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
Job Skills
Adult Learning Theory, Business Application Support, Communication, Curriculum Development, Detail-Oriented, Knowledge Organization, Large Group Presentations, Multi-Level Communication, T&D: Trends and Directions, Training Delivery, Training EvaluationsAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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