Customer Information Representative

Career Opportunity

A great temporary opportunity in the Marketing and Customer Experience Department !

What You Will Do

• Answer telephone inquiries from the public on all aspects of TTC routes, schedules, fares, special services, stop locations, points of interest in Toronto, and routine inquiries relating to TTC policies.
• Provide first contact resolution, fill requests for TTC route schedules/literature, and redirect inquiries to appropriate departments.
• Provide transit information at outside events as required, and perform related duties as assigned.
• Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.
• Candidate will be required to participate in the TTC Customer Service Ambassador Program.

What Skills Do You Bring

What Qualifications Do You Bring

• Good verbal communication skills including a patient, courteous manner and a clear voice to effectively deal with the public
• Excellent knowledge of the City of Toronto and related TTC services.
• Proficiency using a personal computer.
• Customer service experience, with proven superior customer service skills.
• Post-secondary education, previous call centre experience, and knowledge of a second language are assets.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.