Customer Success Account Manager: MBA Intern Opportunities
Overview
Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead.
As a Customer Success Account Management MBA Intern, you will develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery. This opportunity will allow you to guide and lead conversations to facilitate the achievement of customer business objectives; lead the execution of program planning and customer-facing program reviews.
At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You'll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
Qualifications
Required Qualifications
- Currently pursuing a Full-time Master of Business Administration (MBA) degree
- Must have at least 1 quarter/term of school remaining following the completion of the internship
Preferred Qualifications
- 2 years related work experience (e.g. customer success, solution delivery, practice management, customer-facing consulting, or portfolio management).
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Proficiency in French language.
Intern - MCAPS MBA- The typical base pay range for this role across Canada is CAD $5,400 - CAD $6,200 per month.
Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Microsoft accepts applications and processes offers for these roles on an ongoing basis throughout the academic calendar (September - April)
Responsibilities
- Builds customer, partner, and internal stakeholder engagement models. Manages and/or supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders in collaboration with more experienced colleagues.
- Identifies, navigates, communicates, and influences key customer technical and business stakeholders at different levels. Learns how to establish senior/executive internal relationships. Develops communication techniques for holding business value conversations at customer executive levels.
- Gathers information on the business and Information Technology objectives for customer organizations to identify customer priorities and map them to appropriate solutions. Contributes to the development of a shared customer account plan to support customer objectives using partnerships with other account team leaders.
- Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages technical aptitude and industry awareness to translate customer interactions into customer business impact and value. Identifies customer scenarios and aligns with technical specialists to identify relevant cross-cloud technology solutions. Develops an awareness of the cloud technology marketplace, including Microsoft competitors.
- Adopts the organizational and customer success strategy. Begins to align Microsoft technology and services with the customer goals and objectives. Supports account team planning, promoting business and technical needs for change.
- Applies the use of Microsoft delivery management methodologies, processes, and tools to manage customer operational health. Identifies and mitigates customer blockers by leveraging Microsoft solutions and services and develops deliverable programs of work with guidance from more experienced colleagues.