This position oversees a designated group of clients and Account Managers and is responsible for customer service, collaborating with clients and the Account Management team to ensure key metrics and measurements are up to date and actioned. The Director of Customer Relations is responsible for client retention and growth with existing and new clients and ensuring operational excellence, profitability and continuous improvement.
The Director of Customer Relations will be expected to travel within the assigned accounts for client visits, coaching of the Account Management team and on-site team members in addition to collaborating with all other departments to accommodate a 24/7 operation.
This position reports to the Regional Director. Within this position there will be regular interaction with Senior Management, Account Managers, Director of Operations, other department heads, as well as field staff and mobile personnel.
The incumbent will require the following skill set: