Our team and what we'll accomplish together
At TELUS, our Customer Solutions Delivery (CSD) team is dedicated to creating a connected world where our customers thrive. With a nationwide presence, we install, maintain, and support TV, Internet, Home Phone, and SmartHome and Custom Home Security services leveraging our cutting-edge PureFibre, Wireless, and Copper networks to drive growth and innovation.
As the face of TELUS, our technicians provide exceptional service and personalized recommendations, ensuring customers get the most out of our evolving products. As a senior leader within CSD, the Director will oversee regional field operations with a $25-40 Million annual budget, leading teams that enhance service delivery, strengthen TELUS's community presence, and drive business success
What you'll do
Community Engagement & Advocacy
Leadership & Team Development
Strategic Growth & Competitive Positioning
Operational & Business Performance
Travel Requirement: The successful candidate will dedicate approximately 20% of their time to travel, encompassing both regional and national commitments. This strategic leadership position requires regular travel to oversee operations, engage with key stakeholders, and represent TELUS across various locations throughout Canada. The ability to travel flexibly and maintain a strong regional presence while participating in national initiatives is essential for success in this role.
What you bring
Leadership & Experience
Strategic & Business Acumen
Customer-Centric & Results-Driven Approach
Communication, Influence & Relationship Management
Adaptability & Visionary Leadership
What YOU get: