IAM Systems Support Analyst (Global Security)

What is the opportunity?

We are looking for an experienced IAM Systems Support Analyst who will play a key role in supporting, managing, and administering RBC's Privileged Account Inventory (PAI) and Privileged Access Management (PAM) applications. Operating as a subject matter expert (SME), you will function independently, solve complex problems, and fulfill requests with minimal supervision. The ideal candidate is adept at analyzing logs, optimizing performance, and ensuring error handling and recovery mechanisms are in place. Is passionate about information security and securing and protecting privileged accounts, credentials, and non-human access across tools, applications, and systems. In this role, you will require strong problem-solving skills, attention to details, and the capacity to collaborate with cross-functional teams to ensure smooth data workflows. You will support mission critical enterprise-wide services which will require being available on-call (24x7) duties and being available to work alternate hours.

What will you do?

• Required expertise in diagnosing and resolving issues in ETL processes, strong SQL skills, and experience with data quality management.
• Resolve ongoing medium to high complexity requests and incidents for Privileged Account Inventory (PAI) and Privileged Access Management (PAM) applications.
• Deploy application changes for server, apply security patches, configurations, and enhancements following internal hand-off from the Engineering team.
• Collaborate with internal and external teams to resolve issues and identify defects, opportunities for automation and enhancements.
• Maintain, support test and production environments and create, maintain, and writing technical documentation and complex knowledge articles.
• Take on initiatives on self-appointed projects and self-created processes to better enhance the technology.
• Review and improve technical design and security architecture design documentation.

What do you need to succeed?

Must-have:

• Minimum of 3 years of database experience working with Microsoft SQL, demonstrating proficiency in writing queries, manipulating data, and understanding database concepts.
• Minimum of 2 years of experience in supporting Privileged Account Inventory Privileged Access Management (PAM) applications (CyberArk PAM and HashiCorp Vault).
• Minimum of 2 years of Windows and Linux server administration, Active Directory Users and Groups, and LDAP.
• Minimum of 2 years of scripting experience with Microsoft Excel, Microsoft SQL, Python, PowerShell, Java, JCL.
• Database experience with MS SQL, MySQL, PostgreSQL, Sybase, Oracle, and Mongo.
• Experience with IT Service Management (incident, problem, change, configuration, asset, knowledge, and service level).
• Display a strong sense of urgency and problem-solving skills, work with minimum supervision with the ability to collaborate with and lead teams toward resolution.

Nice-to-have:

• Professional certifications, e.g. CyberArk (Trustee, Defender, Sentry, and CDE), HashiCorp Vault (Operations Professional and Associate), MCSE, CISSP, GSEC, GCIH.
• Knowledge with audit regulatory requirements and risk and compliance processes.
• GitHub repository, Ansible, and cloud platforms and containers. E.g. OpenShift, Pivotal Cloud Foundry (PCF), Kubernetes, docker, etc.
• Knowledge with load balancers (F5, GTM, and LTM), firewalls, SSL certificates, SSO, and Disaster Recovery concepts.
• Knowledge with application performance monitoring and events detection tools such as Dynatrace, Zabbix, SCOM, Moogsoft, QRadar, Splunk, Logstash, SIEM, Elastic Stack, etc.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Flexible work/life balance options.
• Opportunities to do challenging work.

#LI-Hybrid
#LI-POST
#TECHPJ

Job Skills

Active Directory (AD), Active Directory (AD), Application Performance Management (APM), Critical Thinking, Data Analysis, Database Queries, Data Quality Management, Data Reporting, Dynatrace APM, Elastic Logstash, ElasticSearch, Extract Transform Load (ETL), F5 Load Balancer, Firewalls, GitHub, GitHub Repositories, Inventory Management, IT Service Management (ITSM), Kubernetes, LDAP Authentication, LDAP Integration, Lightweight Directory Access Protocol (LDAP), Linux Server Administration, Microsoft Excel, Microsoft Server Administration {+ 16 more}

Additional Job Details

330 FRONT ST W:TORONTOTORONTOCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-03-132025-04-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above